Supervisor, Client Strategy & Services (Account Supervisor)

Bold Orange Company, LLC•Minneapolis, MN

3d•$80,000 - $115,000•Hybrid

About The Position

Bold Orange is seeking an experienced, driven, strategic Supervisor, Client Strategy & Services to join its growing agency. As a member of the Client Strategy & Services team, this role develops and leads client solutions that create exceptional and effective customer experiences. It leverages digital expertise to shape solutions and drive results across channels, with a strong emphasis on digital strategy. The position builds client relationships, collaborates with cross-functional teams, presents strategies and deliverables, and monitors market trends. The role is based in Minneapolis, Minnesota. Employees local to the Twin Cities metro area can expect to work in the office one to two days per week. For hires outside the metro area, the posting describes travel to the Minneapolis office as needed if the position is open to remote; however, this position is not explicitly labeled “Open to Remote.” Some travel is anticipated. The anticipated salary range in the Greater Minneapolis/St. Paul market is $80,000–$115,000. Final offers reflect skills, experience, and location. Eligible employees may access the listed benefits, although some benefits apply only to full-time employees.

Requirements

Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience.
Three to five years of marketing or advertising experience in an agency setting.
Five or more years of relevant experience across CRM, digital, experiences, one-to-one marketing, social, and paid media, with a strong emphasis on and interest in digital strategy for executing in these channels.
Passion for learning clients’ businesses, including their goals, products, markets, brand positioning, competitive landscape, industry, and distribution.
Strong PowerPoint and presentation skills, including the ability to tell a story through presentations.
Ability to understand data and reporting and provide clients with summaries and insights.
Ability to anticipate, plan, and prioritize workload effectively and efficiently.
Strong interpersonal skills and ability to handle a fast-paced work environment diplomatically.
Strong attention to detail.
A can-do attitude and desire to work in a fast-paced creative environment, inspiring teams and clients.
Curiosity and desire to continue learning and growing.

Nice To Haves

Experience with CPG, B2B, and/or B2C industries.
Strategy-first experience leading CRM, social, display, digital experiences, and marketing technology implementation.
MarTech management experience.
Digital Marketing Manager experience.
Paid search or digital media experience.

Responsibilities

Shape solutions and drive results across email, website, mobile, paid media, search, and marketing automation, with a strong emphasis on digital strategy.
Partner closely with client stakeholders, including marketing, creative, analytics, operations, product, technology, and senior management.
Develop, nurture, and grow client relationships; assess client needs and strategically lead teams in developing purposeful solutions to client challenges.
Present strategies and deliverables to clients using an engaging storytelling approach.
Author creative briefs and lead the creative development process from client briefing through final file delivery.
Foster collaboration across cross-functional teams to develop experience-driven client solutions.
Navigate changes and challenges with a positive, solution-driven orientation.
Monitor and proactively report on best practices and overall market trends.