Client Services - Client Services Supervisor

Veritext • Fort Worth, TX

5d

About The Position

Veritext is seeking a Client Services Supervisor for the Texas Region to lead and support the Client Services team. The role is responsible for delivering an exceptional post-proceeding experience for clients and subcontractors while coaching, developing, and empowering a team focused on service excellence. As a member of the operations leadership team, the supervisor serves as an escalation point, monitors performance and operational metrics, manages team resources, and works with the Client Services Manager to improve workflows and service delivery. The role also supports regional and national initiatives, training programs, and ongoing employee development.

Veritext is an industry leader in technology-enabled court reporting and litigation support services, serving law firms, government agencies, and corporations through technology, expertise, service, and a nationwide professional network. The company describes its culture as collaborative and inclusive, with a commitment to innovation, belonging, and equal opportunity.

Requirements

• At least 3 years of relevant customer service, operations, or client support experience.
• Strong conflict resolution, coaching, and decision-making skills.
• Ability to think strategically while managing day-to-day operations.
• Experience motivating teams and driving accountability in a performance-focused environment.
• Proficiency with Microsoft Office, including intermediate to advanced Excel skills.
• Strong written and verbal communication abilities.
• Customer-focused mindset and exceptional interpersonal skills.
• Highly organized, proactive, solution-oriented approach with strong follow-through.

Nice To Haves

• Previous people leadership or supervisory experience is strongly preferred.

Responsibilities

• Lead, coach, and develop a Client Services team focused on exceptional support and service.
• Serve as the primary escalation point for client and team concerns, identifying solutions and driving resolution.
• Partner with the Client Services Manager to optimize workflows, improve collaboration, and increase operational efficiency.
• Monitor team performance, service levels, phone and email volumes, and key operational metrics.
• Conduct regular coaching sessions and one-on-one meetings to support employee growth and performance.
• Delegate and oversee team responsibilities while ensuring work quality and accuracy.
• Manage payroll, attendance, scheduling, and overtime while balancing business needs and team resources.
• Assist with regional and national initiatives to improve processes, service delivery, and best practices.
• Support the development and maintenance of training materials and programs.
• Maintain expertise in Veritext products and services to support clients and team members.

Benefits

• Competitive compensation.
• Comprehensive medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• 401(k) with company match.
• Flexible hybrid or remote work options for many roles.
• Generous paid time off.
• Paid parental leave.
• Tuition reimbursement.
• Other work-life benefits.
• Earned wage access to a portion of pay before payday.
• Employee equity and referral programs.
• Mental health and wellness resources.
• Learning and development opportunities, including training, mentorship, and career growth programs.
• Collaborative, inclusive culture with programs such as Veritext Summer Camp, Wellness Week, and Veritext Cares.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed