Supervisor, Laboratory Support & Client Services
About The Position
MU Health Care is seeking a service-driven leader to supervise laboratory support and client services operations. The role oversees staff and operational workflows that support accurate and timely specimen processing, strong customer service, and coordination across laboratory departments, clinical teams, affiliated facilities, and external partners. The supervisor provides staff coaching and development, monitors performance and quality, resolves specimen tracking issues, and leads continuous improvement initiatives. The position also supports operational compliance, staffing coverage, and payroll time-and-attendance processes.
Requirements
- High school diploma and an equivalent combination of education and experience providing comparable knowledge, skills, and abilities, plus three years of experience in any combination of medical laboratory technician, laboratory support services, or laboratory business support work; or
- 60 college-equivalent hours, including 24 chemistry hours or 24 science hours (6 chemistry, 6 biology, and 12 additional hours in chemistry, biology, or medical laboratory technology), plus six months of experience in a medical laboratory environment.
Nice To Haves
- Additional license or certification requirements as determined by the hiring department.
Responsibilities
- Supervise assigned staff, including hiring, onboarding, training, coaching, performance management, employee development, and corrective action.
- Oversee test ordering, specimen accessioning, and external communications to ensure accurate and timely specimen processing and alignment with pre-analytical workflows.
- Monitor performance metrics and lead continuous improvement initiatives to support service excellence, quality outcomes, and operational effectiveness.
- Monitor and resolve specimen tracking investigations, remove barriers to completion, follow established procedures, and ensure appropriate follow-up.
- Coordinate surgical specimen processes among laboratory departments, affiliated facilities, and external partners to support seamless workflows, service continuity, quality, turnaround times, and compliance.
- Develop, implement, and maintain departmental policies, procedures, and work standards.
- Collaborate with pathologists to evaluate operational needs, improve workflows, and implement new processes and service enhancements.
- Identify opportunities to improve productivity, service levels, and quality outcomes, and implement improvement initiatives.
- Develop, coordinate, and maintain daily staffing schedules to ensure adequate unit coverage and continuity of support.
- Monitor time and attendance according to MU Health Care policies and practices, ensuring accurate records and timely payroll submission and approval.
- Complete unit- or department-specific duties and expectations as outlined in department documents.
Benefits
- Health, vision, and dental insurance coverage starting day one
- Generous paid leave and paid time off, including nine holidays
- Multiple retirement options, including 100% matching up to 8% and full vesting in three years
- Tuition assistance for employees (75%) and immediate family members (50%)
- Discounts on cell phone plans, rental cars, gyms, hotels, and more
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
