Client Services Supervisor
About The Position
Neighborhood House is hiring a part-time Client Services Supervisor to oversee the front office visit experience and support client services operations. The position is 25 hours per week, with an in-office schedule of 10:00 a.m. to 3:00 p.m., Monday through Friday. The supervisor oversees volunteers performing front office tasks and staff members including the Front Office Coordinator and two van drivers, and supports the Director of Client Services with administrative tasks. Compensation is $18 per hour. The ideal candidate has experience with client intake, reception services, developing and improving processes and procedures, and customer relations. The role recruits, trains, and supervises volunteers; maintains volunteer orientation and office processes; provides backup for intake, data entry, and reception; coordinates volunteer projects; responds to client, donor, and partner issues; and helps organize and maintain client data. Neighborhood House is a nonprofit human service organization founded in 1968. It assists neighbors experiencing hardship through services including a food pantry, clothes closet, financial assistance, transportation, sustainability services, and counseling.
Requirements
- At least 5 years of experience in office management or relevant positions.
- Excellent written and verbal communication skills.
- Previous experience developing, implementing, and managing office processes and procedures.
- Ability to lead volunteers and staff members.
- Ability to manage difficult interpersonal situations with the public.
- Experience with Microsoft Office applications.
- Ability to lift at least 25 pounds.
- Passion for the organization's mission.
- Willingness to learn specific computer applications, including Apricot, the Client Services Tracking system.
Nice To Haves
- Prior experience in nonprofit operations.
Responsibilities
- Recruit, train, and supervise volunteers who perform client intake, assist with DHHS applications, manage home food delivery orders, perform monthly data entry, and complete other front office tasks.
- Develop and maintain an orientation program for front office volunteers.
- Review, document, and maintain volunteer office processes to support efficiency and consistency.
- Develop and maintain an orientation program for new intake volunteers, covering the agency and volunteer roles and responsibilities.
- Provide backup for intake and data entry volunteers and reception services during absences.
- Coordinate volunteer projects, such as mass mailings and data entry, as assigned by executive staff, and follow up to ensure timely and satisfactory completion.
- Serve as the first point of contact for client, donor, or partner questions, concerns, and issues requiring resolution.
- Collect and organize monthly client data for volunteer entry and submission to the Director of Client Services for reporting.
- Assist with data quality, integrity, and reconciliation.
- Support the Director of Client Services with administrative tasks.
- Supervise the Front Office Coordinator, two van drivers, and intake volunteers.
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
No Education Listed
