Account Supervisor, Client Leadership

dentsu•Chicago, NY

4d•Hybrid

About The Position

Dentsu Creative is seeking an experienced Account Supervisor to lead client relationships and cross-functional teams in support of a large retail client. The role focuses on social media and influencer marketing initiatives, developing integrated campaigns that deliver meaningful business results. The ideal candidate has strong client management experience, a strategic mindset, and a collaborative leadership style, and can manage multiple priorities while building trusted client partnerships and working with creative, media, influencer, and production teams in a fast-paced environment. The position combines client leadership, account operations, campaign development, performance reporting, and budget support. Employees who live within commuting distance of a hub office are generally expected to work from the office three days per week; the expectation is two days per week for employees based in Los Angeles and Detroit. Those outside commuting distance may be designated remote depending on the role and business needs. Employees may need to attend an office to meet company or client needs. The annual salary range is $72,000–$90,000, with placement based on relevant experience, knowledge, skills, and other permitted factors. The position is also eligible for discretionary incentive compensation. Applications are reviewed on an ongoing basis.

Requirements

Bachelor's degree or an equivalent combination of education and relevant experience.
At least 6 years of agency or related marketing experience.
Experience in social media and/or influencer marketing.
Experience managing complex, fast-paced, or high-volume client accounts.
Strong client relationship management and communication skills.
Ability to collaborate effectively across cross-functional teams and stakeholders.
Ability to translate business objectives into strategic marketing recommendations.
Strong presentation skills and experience communicating with client audiences at various levels.
Sound judgment, problem-solving skills, and ability to navigate ambiguity.
Ability to anticipate challenges, identify risks, and develop practical solutions.
Ability to manage multiple projects and priorities simultaneously.
Commitment to fostering an inclusive, collaborative, and high-performing team environment.
Professionalism, accountability, and integrity in all interactions.

Responsibilities

Lead social-first marketing campaigns across organic social, paid social media, and influencer marketing channels, coordinating contributions from cross-functional teams.
Serve as the primary day-to-day client contact, building strong relationships and ensuring alignment on priorities, timelines, and deliverables.
Oversee day-to-day account operations, including status meetings, project management, content calendar oversight, publishing coordination, paid media trafficking, and timeline management.
Partner with creative teams through the full creative process, including briefing, concept development, pre-production, production, post-production, and content publishing.
Collaborate with media teams to develop integrated social campaigns that align creative strategy with media planning and performance objectives.
Partner with influencer marketing teams to develop campaigns that align creator partnerships with client business goals.
Contribute to performance reporting, including monthly reports, quarterly business reviews, and campaign recaps.
Identify potential risks, recommend solutions, and help navigate challenges to ensure successful project execution.
Identify opportunities for account growth, campaign optimization, and strategic recommendations that support client objectives.
Lead client communications, manage expectations, and ensure high-quality deliverables are completed on time.
Present strategic recommendations, insights, and points of view that inform decision-making and inspire creative solutions.
Support budget management, forecasting, and billing processes.