Supervisor, Case Processing - Otay Mesa

CoreCivic•San Diego, CA

About The Position

The Supervisor, Case Processing supervises case processing and administrative support for Immigration and Customs Enforcement’s (ICE) immigration mission under the direction of ICE field office personnel. The position manages staff during an assigned shift to maintain adequate coverage, manage caseloads, set priorities, and ensure tasks are completed on time. It oversees ERO case processing, docket management, data entry and records management, and removal management assistance, aligning administrative support with ICE’s mission and operations. Domestic U.S. travel may be required.

Requirements

Bachelor’s degree from an accredited college or university in Criminal Justice, Social or Behavioral Science, or a related field; additional qualifying experience may substitute for the required education on a year-for-year basis.
Three years of experience in criminal justice, corrections, or a related field.
One year of supervisory experience or one year of experience as a Case Processing Specialist.
Strong leadership and supervisory skills.
Proactive and detail-oriented, with the ability to thrive in a fast-paced environment.
Proficiency in Microsoft Office applications.

Nice To Haves

Bilingual verbal and/or written communication skills.

Responsibilities

Supervise case processing staff, ensuring work complies with regulations and best practices; train and guide employees, resolve concerns and disputes, take corrective or disciplinary action, develop schedules, monitor assignments, and approve leave requests.
Implement and monitor quality-control measures for accurate and compliant case management, maintaining compliance with accreditation standards and other relevant requirements.
Conduct internal case reviews and audits to verify the accuracy and timely completion of document preparation and case management; review case files, records in ICE systems, and removal documentation for legal and ethical compliance; stay current on immigration laws and regulations.
Direct and coordinate diverse and complex functions with other ICE operations, supporting essential operations and compliance with applicable policies and detention standards.
Serve as a technical expert and liaison with federal government stakeholders, including ICE headquarters and local field office staff, facility staff, DHS and Department of Justice officials, and third-party service providers.
Participate in recruitment, hiring, and onboarding; make recommendations to supervisors on employment, retention, promotion, wage adjustments, and discipline.
Motivate staff to perform consistently with policy and procedures; complete evaluations for direct reports and review contributor feedback according to company guidelines.
Facilitate team meetings, case strategy sessions, and other collaborative activities; maintain clear communication with staff, clients, and stakeholders.
Communicate effectively with administration, staff, detainees, federal officials, and the public; provide information and directions, mediate disputes, advise on rights and processes, and provide reliable testimony in court or other formal settings.
Travel domestically within the United States as required.