Supervisor, Case Processing - Otay Mesa

Core Civic•San Diego, CA

About The Position

The Supervisor, Case Processing supervises case processing and administrative support for U.S. Immigration and Customs Enforcement’s (ICE) immigration mission under the direction of ICE field office personnel. The role manages staff during an assigned shift to maintain adequate coverage, manage caseloads, set priorities, and ensure timely completion of work involving ERO case processing, docket management, data entry, records management, and removal management assistance. The position aligns administrative support functions with ICE’s mission and operations. The supervisor oversees staff performance, schedules, training, case assignments, and quality control; conducts case reviews and audits; and coordinates complex functions with ICE operations and other stakeholders. The role also supports recruitment and onboarding, evaluates employees, facilitates team collaboration, and communicates with staff, detainees, government officials, and the public. Domestic U.S. travel may be required.

Requirements

Bachelor’s degree from an accredited college or university in Criminal Justice, Social or Behavioral Science, or a related field.
Three years of experience in criminal justice, corrections, or a related field.
One year of supervisory experience or one year as a Case Processing Specialist.
Additional qualifying experience may substitute for required education on a year-for-year basis.
Strong leadership and supervisory skills.
Proactive, detail-oriented, and able to thrive in a fast-paced environment.
Proficiency in Microsoft Office applications.
Ability to communicate effectively and coherently with diverse audiences, including in situations requiring tact, diplomacy, fairness, firmness, and good judgment.

Nice To Haves

Bilingual skills, with the ability to communicate verbally and/or in writing.

Responsibilities

Supervise case processing staff, ensuring work complies with regulations and best practices; train and support employees, resolve concerns and disputes, take corrective or disciplinary action, develop schedules, monitor case assignments, and approve leave requests.
Implement and monitor quality control measures to ensure accurate and compliant case management, and maintain compliance with accreditation standards and other requirements.
Conduct internal case reviews and audits to verify accurate and timely document preparation and case management, review case files and records in ICE systems and removal documentation, and confirm compliance with legal and ethical standards.
Stay current on changes in immigration laws and regulations.
Direct and coordinate diverse and complex functions with ICE operations, support essential operations, and maintain compliance with applicable policies and detention standards.
Serve as a technical expert and liaison with federal government stakeholders, including ICE headquarters and local field office staff, facility staff, DHS and Department of Justice officials, and third-party service providers.
Participate in recruitment, hiring, and onboarding; make recommendations regarding employment, retention, promotion, wage adjustments, and discipline.
Motivate staff to perform in accordance with policy and procedures, complete evaluations for directly supervised staff, and review contributor feedback in accordance with company guidelines.
Facilitate team meetings, case strategy sessions, and other collaborative activities, maintaining clear communication with staff, clients, and stakeholders.
Communicate with administration, staff, detainees, federal officials, and the public; provide information and directions, mediate disputes, advise on rights and processes, and provide testimony in court or other formal settings.
Undertake domestic U.S. travel as required.