CASE PROCESSING SPECIALIST SUPERVISOR

The GEO Group•Webber Township, MI

About The Position

The Case Processing Specialist Supervisor provides guidance to ICE personnel in case processing, immigration records management, and document preparation, working under the general direction of ICE field office personnel. The supervisor leads Case Processing Specialists in processing cases and related activities, and helps ensure case files and records are accurate, complete, and current. The role oversees the maintenance of electronic and paper case files, Alien Files (A-files), ICE systems, case status records, court schedules, tracking logs, reports, and monitoring dashboards. It also involves coordinating with ICE officers, EOIR, USCIS, and other parties on case-related scheduling and documentation, including interviews, hearings, and removals. The supervisor helps ensure compliance with federal privacy laws, DHS policies, and federal data security requirements, and performs other duties as assigned.

Requirements

Associate’s degree from an accredited institution or one year of directly related industry experience.
Experience and/or training reviewing law enforcement documentation, such as detention files, custodial records, or immigration case files including A-files and DHS databases, or prior experience conducting interviews for immigration- or detention-related purposes.
Knowledge of program objectives, policies, procedures, and requirements related to immigration case processing.
Ability to clearly disseminate verbal instructions or training to the intended audience.
Ability to write clear, concise, and accurate memorandums and reports.
Ability to interpret complex written and oral communications, documents, and instructions.
Ability to make and implement decisions without assistance.
Ability to give instructions and ensure they are carried out.
Proficiency with general PC application software, including Microsoft Office.
Must be at least 21 years of age.
Must have resided in the United States or its territories for the last five years.

Nice To Haves

Bachelor’s degree in a related discipline.

Responsibilities

Lead Case Processing Specialists in processing cases and performing related activities, immigration records management, and document preparation.
Assist with preparing, reviewing, and managing case files, ensuring documentation is accurate and complete.
Ensure Alien Files (A-files) and ICE systems have accurate, complete, and up-to-date case statuses.
Ensure staff maintain electronic and paper-based case files in compliance with federal privacy laws, DHS policies, and federal data security requirements.
Retrieve, compile, and organize court records, conviction documents, and supporting case materials from databases and government sources.
Maintain case status records, court scheduling details, and case tracking logs.
Ensure case status reports and monitoring dashboards are generated.
Assist with docket coordination involving EOIR and USCIS; coordinate with ICE officers to facilitate interviews, hearings, removals, and case updates.
Review paperwork for completeness and accuracy.
Ensure administrative applications are reviewed and A-files updated, and notify docket officers in a timely manner for appropriate law enforcement action.
Track compliance with release conditions and report violations, as applicable.
Assist ICE Office of Principal Legal Advisor (OPLA) in obtaining criminal history checks and supporting documentation before court, as needed.
Assist ICE personnel with scheduling and coordinating interviews between detainees and ICE officers, consulates, and legal representatives, as assigned.
Direct the organization and preparation of removal documents and coordinate with ICE personnel to schedule removals and stage flights, ensuring documentation is accurate and prepared.
Perform other duties as assigned.