SUPERVISOR - AIRPORT VALET

Ace Parking•Burbank, CA

3h•$19 - $19

About The Position

The Valet Supervisor assists the management team in overseeing workers who perform tasks to maintain the client’s facility. The role supervises parking attendants, supports daily operations, promotes accountability and exceptional customer service, and helps ensure the parking area is clean, safe, and well-maintained. The supervisor also supports staff training, scheduling, performance management, cash-handling oversight, and communication with upper management and other departments.

Requirements

High school diploma or GED.
One year of supervisory experience.
Excellent communication and interpersonal abilities.
Physical ability to lift items weighing up to 50 pounds.

Responsibilities

Supervise parking attendants and ensure duties are completed according to company standards.
Assist with implementing work schedules and assignments.
Oversee daily cash-handling procedures and submit accurate collection reports.
Hold team members accountable, provide regular performance feedback, and conduct performance evaluations.
Promote professionalism, accountability, and exceptional customer service among the team.
Maintain the cleanliness and appearance of the parking area.
Contribute to developing and implementing parking policies and procedures.
Meet or exceed established performance targets.
Order and maintain necessary materials and equipment.
Ensure signage and markings are visible and clear to customers.
Train and motivate staff to provide excellent customer service, assist with parking, handle customer issues, and maintain a clean and safe facility.
Respond promptly and professionally to customer inquiries and complaints.
Ensure guests receive exceptional service and address concerns or complaints promptly and effectively.
Inspect parking facilities regularly to ensure they are clean, safe, and well-maintained.
Seek ways to improve service quality and efficiency.
Update upper management on operational challenges.
Foster clear communication within the team and with other departments.
Train workers on safety regulations, equipment usage, and job duties.
Promote teamwork, inclusion, and respect among staff.