Valet Supervisor - Sheraton Miami Airport

Metropolis Technologies • Brownsville, FL

22h • Onsite

About The Position

The Valet Supervisor is an integral part of the guest experience, ensuring guests receive a warm welcome and excellent service. The supervisor leads by example and oversees daily shift operations at the Sheraton Miami Airport, helping maintain guest and client satisfaction, team support, and efficient, safe parking operations.

Requirements

• At least 6 months of guest service experience.
• Valid state driver’s license and a safe driving record.
• Must be at least 18 years of age.
• Ability to communicate effectively in English, both written and oral.
• Professional appearance and demeanor.
• Ability to stand for long periods, up to 8 hours, and sprint short distances when needed.
• Ability to lift, push, pull, and carry up to 50 lbs.
• Ability to work outdoors in heat, rain, wind, or snow.
• Ability to bend, stoop, squat, and lift frequently throughout the shift.

Responsibilities

• Lead by example and guide the team in providing 5-Star service to every guest.
• Maintain professionalism and support guest and client satisfaction.
• Promote positive experiences for guests and associates.
• Oversee assigned shift operations from start to finish.
• Monitor team compliance with Metropolis / SP+ Hospitality policies and procedures.
• Serve as the first point of contact for associates during the shift and resolve issues promptly.
• Assist high-profile guests and address service concerns as they arise.
• Maintain the flow of the parking facility to support efficiency and safety.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed