Hotel Valet Driver - Sheraton Birmingham

Towne Park • Birmingham, AL

1d • Onsite

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage and bell services, including delivery and pickup during guest arrival and departure where applicable. The position also helps guests with directions, transportation, reservations, facility amenities, and other inquiries; explains parking rates and retrieval procedures; and maintains accurate vehicle and claim-check information. The work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver's license for the state of work, or within a commutable distance of that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
• Ability to perform basic arithmetic with three-digit numbers and American currency, understand 24-hour and military time, and understand rates based on elapsed time.
• Ability to perform the physical demands described, including sitting or standing for extended periods, walking, running, handling objects, climbing stairs, and lifting or moving objects.
• Ability to work outdoors for extended periods and in extreme heat or cold.

Nice To Haves

• Ability to operate a manual-transmission vehicle is highly desirable.
• Ability to parallel park.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; acknowledge and greet guests, use their last names, and welcome them with the appropriate salutation.
• Follow Towne Park phone etiquette and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, or guest amenities as requested and shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Medical benefits are offered to full-time and part-time employees.
• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility requirements and plan terms.
• Employees may enroll in the company's 401(k) retirement savings plan, subject to eligibility requirements and plan terms.
• Certain shifts may receive bonus pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED