Hotel Valet Drivers - Westin Hotel Birmingham

Towne Park • Birmingham, AL

1d • Onsite

About The Position

The Valet Driver (Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests at the Westin Birmingham. The role includes safely parking and retrieving guest vehicles, assisting with luggage and bell services, and helping guests with directions, transportation, reservations, and information about hotel amenities and local attractions. Drivers explain parking procedures and rates, manage vehicle claim checks and related records, and collect parking revenue when needed. The position pays $11–$12 per hour plus approximately $5–$10 per hour in tips. No experience is needed according to the job summary, though the qualifications section lists one month of related experience or training, or an equivalent combination of education and experience.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
• Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and American currency.
• Ability to understand 24-hour and military time systems and rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the described physical demands, including lifting or moving objects with exertion of up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
• Use the appropriate daily salutation, welcome guests, follow Towne Park phone etiquette, and wait in designated areas when not completing tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the hotel.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record parking locations on key tags.
• Calculate and collect parking revenue when needed.

Benefits

• Medical benefits for all employees.
• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED