GSP Airport Valet Manager

LAZ Parking Georgia • Greer, SC

11d

About The Position

The Valet Manager oversees valet staff and daily client operations under the direction of the Senior Facility Manager/Director of Operations, supporting professional parking management around the clock. The role leads and develops employees, supports LAZ Parking’s employee-focused servant leadership culture, and helps implement home-office programs while addressing operational teams’ needs.

The manager is responsible for financial and operational performance at assigned locations, including payroll, budgets, revenue, client relationships, contract requirements, location openings and transitions, reporting, and event operations. The position also plans, schedules, trains, and directs assistant managers and team leaders, and coordinates with clients, employees, local police, emergency management teams, and regional colleagues. Physical work may take place outdoors in varying weather and involves standing, walking, running, bending, stooping, squatting, and lifting.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of experience in a management role.
• Parking management experience is required.
• Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
• Strong customer service skills and abilities.
• Ability to seek improvement and foster idea-sharing and creative problem-solving.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate challenges and lead others in overcoming them.
• Ability to encourage open expression of ideas and opinions.
• Excellent team-building and interpersonal skills.
• Ability to work independently and multitask.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrated sense of urgency and timeliness.
• Willingness to work in outdoor elements, including heat, wind, snow, and rain.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

Nice To Haves

• Experience operating valet systems is desired.
• Experience in the hospitality industry is a plus.

Responsibilities

• Lead, direct, and develop employees to accomplish annual and periodic goals and initiatives while embodying LAZ Parking’s culture.
• Oversee daily valet operations, including staff, customer complaints, and client requests.
• Identify high-potential employees to support organizational growth.
• Process payroll, ensure timely approval of hours, coordinate completion of pay data with the local payroll department, and work with Human Resources to support wage-and-hour compliance.
• Execute plans for opening newly assigned locations.
• Manage location finances, adhere to budgets, and pursue revenue enhancements.
• Oversee transitions of newly assigned locations from contract acceptance through opening while ensuring client satisfaction.
• Develop client relationships and support business retention.
• Organize and deliver parking-management skills training for supervisors and team leads.
• Understand, implement, and deliver the requirements in client contracts.
• Assist the region in preparing operations for potential new locations, including rate surveys and ticket pulls.
• Prepare required daily, weekly, monthly, and annual financial and operational reports.
• Maximize revenue, expense management, and customer satisfaction while maintaining service standards and meeting client expectations.
• Manage, plan, schedule, train, and direct assistant managers and team leaders, including compliance with collective bargaining agreements where applicable.
• Implement other projects, programs, and initiatives arising from assigned locations.
• Communicate with local police and emergency management teams regarding operations.
• Organize and manage oversight of event operations.
• Help monitor, review, and analyze market rate structures.
• Perform additional duties as assigned.

Benefits

• On-demand access to earned wages through Pay Activ, up to 50% of earned wages immediately.
• Paid training.
• Free company uniform.
• Free health coaching and resources, including one-on-one health coaching available whether or not employees enroll in LAZ benefits.
• Employee Assistance Program with 24/7 confidential counseling for employees and eligible household members.
• Smoking cessation program.
• 401(k).
• Medical, dental, and vision benefits.
• Paid time off.
• Short-term and long-term disability benefits.
• Part-time employees averaging at least 25 hours per week become eligible for full-time benefits after six months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager