Valet Supervisor - Sheraton Miami Airport

SP Plus • Miami, FL

15h • Onsite

About The Position

As a Valet Supervisor, you are an integral part of the guest experience, ensuring every “warm welcome” is handled with excellence. You lead by example while overseeing daily shift operations. The role includes delivering 5-Star service, maintaining professional standards, ensuring shift operations run properly, supporting associates, and maintaining an efficient and safe parking facility.

Requirements

• At least 6 months of guest service experience.
• Valid state driver’s license and a safe driving record.
• Must be at least 18 years of age.
• Ability to communicate effectively in English, both written and oral.
• Maintain a professional appearance and demeanor.
• Ability to stand for long periods, up to 8 hours, and sprint short distances when needed.
• Ability to lift, push, pull, and carry up to 50 pounds.
• Ability to work outdoors in all weather conditions, including heat, rain, wind, or snow.
• Ability to bend, stoop, squat, and lift frequently throughout the shift.

Responsibilities

• Lead by example and guide the team in providing 5-Star service to every guest.
• Maintain professionalism to support guest and client satisfaction.
• Enhance the well-being of guests and associates and create memorable experiences.
• Oversee the assigned shift from start to finish.
• Monitor team compliance with Metropolis / SP+ Hospitality policies and procedures.
• Serve as the first point of contact for associates during the shift and resolve issues promptly and effectively.
• Assist high-profile guests and address service concerns as they arise.
• Maintain the flow of the parking facility to support efficiency and safety.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed