Supervisor Admissions

Community Health Systems Professional Services Corporation•Dothan, AL

About The Position

The Supervisor, Patient Access oversees the daily operations of the admissions department, ensuring efficient patient intake and registration. The role supervises patient access staff, provides training and support, and ensures compliance with regulations and hospital policies. The supervisor works closely with clinical and administrative teams to facilitate a seamless patient experience while maintaining high standards of customer service and accuracy in patient data collection. The position also contributes to staffing, budget oversight, quality assurance, regulatory compliance, and service improvement. The supervisor may perform staff-level duties when required and is expected to maintain regular, reliable attendance and comply with all policies and standards.

Requirements

Associate degree or higher preferred.
1–2 years of related experience in a healthcare profession required.
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Ability to foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Ability to communicate effectively with leadership, team members, and stakeholders.
Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
Problem-solving and critical-thinking skills.
In-depth knowledge of industry best practices and regulatory compliance, if applicable.
Strong organizational and time-management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Nice To Haves

1–2 years of previous leadership experience preferred.
CHAM (Certified Healthcare Access Manager) preferred.

Responsibilities

Supervise and manage admissions and registration operations and staff, ensuring adherence to department policies, procedures, and performance standards.
Provide training, coaching, and professional development opportunities to enhance staff skills and knowledge.
Oversee patient intake and registration, ensuring accurate and timely collection of required information.
Ensure compliance with regulatory requirements, hospital policies, and best practices for patient data handling.
Facilitate communication between the patient access department and clinical teams to support smooth patient flow.
Address patient concerns and complaints professionally and work toward timely resolution.
Monitor and enforce quality assurance programs, identifying and implementing process improvements as needed.
Oversee insurance verification and financial clearance, referring uninsured or underinsured patients to financial counselors.
Work with leadership to develop and maintain staffing schedules that ensure adequate department coverage.
Collect co-payments and ensure proper documentation of financial transactions related to patient admissions.
Perform other duties as assigned and maintain regular, reliable attendance while complying with policies and standards.
Schedule employees to ensure effective use of resources and consult with the Manager or Director on staffing issues.
Assist with and contribute to performance evaluations and goal setting.
Assist in managing the departmental budget and monitor expenditures to support cost-effective operations and quality service.
May contribute to evaluating and implementing new technologies and developing departmental policies, procedures, and protocols.
Ensure compliance with relevant regulatory bodies; may participate in audits, inspections, and accreditation processes.
Follow established quality-control practices to ensure accuracy, consistency, and safety.
Work with leadership teams to coordinate and improve service delivery, and stay current with industry advancements, technologies, and regulatory changes.
May work in a staff role when required and fulfill the duties and competencies established for that job.