Supervisor Admissions

Community Health Systems•Dothan, AL

About The Position

The Supervisor, Patient Access oversees the daily operations of the admissions department, ensuring efficient patient intake and registration. The role supervises, trains, and supports patient access staff; maintains compliance with regulations and hospital policies; and works with clinical and administrative teams to facilitate a seamless patient experience and accurate patient data collection. The supervisor oversees admissions and registration processes, insurance verification and financial clearance, and collection and documentation of co-payments. The role addresses patient concerns, monitors quality assurance, identifies process improvements, and works with leadership on staffing schedules, department budgets, and cost-effective operations. The supervisor may contribute to technology, policy, and procedure implementation, and may work in a staff role when required. Regular and reliable attendance and compliance with organizational policies and standards are expected.

Requirements

Associate degree or higher preferred; no degree is explicitly stated as required.
1–2 years of related experience in a healthcare profession required.
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Ability to foster teamwork, professionalism, and continuous improvement.
Ability to communicate effectively with leadership, team members, and stakeholders.
Ability to delegate, work effectively with others, manage tasks independently, and meet deadlines.
Problem-solving and critical-thinking skills.
In-depth knowledge of industry best practices and regulatory compliance, if applicable.
Strong organizational and time-management skills.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Nice To Haves

1–2 years of previous leadership experience.
Associate degree or higher.
CHAM (Certified Healthcare Access Manager) certification.

Responsibilities

Supervise admissions and registration operations and staff, ensuring adherence to department policies, procedures, and performance standards.
Train, coach, and support staff development; contribute to performance evaluations and goal setting.
Oversee patient intake and registration, ensuring required information is collected accurately and promptly.
Ensure compliance with regulatory requirements, hospital policies, and patient data handling practices.
Facilitate communication between patient access and clinical teams to support patient flow.
Address patient concerns and complaints professionally and work toward timely resolution.
Monitor quality assurance programs and implement process improvements as needed.
Oversee insurance verification and financial clearance, referring uninsured or underinsured patients to financial counselors.
Work with leadership to develop and maintain staffing schedules and adequate department coverage.
Collect co-payments and ensure proper documentation of financial transactions related to admissions.
Assist with departmental budget management and monitor expenditures for cost-effective service delivery.
Contribute to evaluation and implementation of technologies and development of departmental policies, procedures, and protocols as needed.
Ensure compliance with relevant regulatory bodies and established quality control practices; participate in audits, inspections, or accreditation processes as applicable.
Collaborate with leadership teams to coordinate and improve service delivery, and stay current with industry advancements, technologies, and regulatory changes.
Perform other assigned duties, maintain regular and reliable attendance, and comply with policies and standards.
When required, work in a staff role and fulfill that role’s duties and competencies.