Supervisor-Admissions

Baptist•Arlington, TN

About The Position

Responsible for managing admitting personnel in assigned areas while also working in admission processes. Ensures efficient, high-quality services and the integrity of admissions, including compliance with federal and state requirements. Oversees up-front collections training, reporting, and monitoring, and ensures that policies and laws regarding release of information are followed. Provides support and consultation to satellite and decentralized admission areas under the direction of the Admitting Manager. Provides information to the general public, visiting public, patients, physicians, and physician offices, maintaining a polite and professional demeanor. Strives to meet high standards for assigned responsibilities, tasks, and patient satisfaction; takes initiative to improve processes and customer outcomes; and leads by example. The position is responsible for all shifts, seven days per week, 24 hours per day.

Requirements

Previous clerical experience.
Customer service skills.
Previous admitting experience or physician office experience.
CHAA or CPAR certification on hire.
Ability to write and communicate at a high school level.

Responsibilities

Manage admission personnel in assigned areas.
Work in admission processes as a working supervisor.
Ensure efficient and quality services from the assigned area.
Ensure the integrity of admissions and compliance with federal and state requirements.
Train, report on, and monitor up-front collections.
Ensure policies and laws regarding release of information are followed.
Act as support and consultant personnel to satellite and decentralized admission areas under the direction of the Admitting Manager.
Provide information to the general public, visiting public, patients, physicians, and physician offices.
Maintain a polite and professional demeanor in all situations.
Strive to meet administrative and corporate standards for responsibilities, tasks, and patient satisfaction.
Take initiative to improve processes and promote positive customer outcomes.
Facilitate BMH visions and values through personal example and interaction with staff.
Communicate policies and goals to enhance employee skills, management, and leadership.
Maintain the budget and identify opportunities for cost reduction, improved profitability, and optimal resource utilization.
Demonstrate Service First characteristics and set an example for department and other hospital personnel.
Identify opportunities to improve service and customer satisfaction.
Perform related accountabilities and responsibilities as required or directed.