Supervisor of Admissions

Community Health Systems•Statesboro, GA

11d

About The Position

The Supervisor, Patient Access oversees the daily operations of the admissions department, including patient intake and registration. The role supervises and supports patient access staff, ensures compliance with regulations and hospital policies, and works with clinical and administrative teams to support a seamless patient experience and accurate patient data collection. The supervisor manages staffing, training, scheduling, quality assurance, insurance verification, and financial clearance. The role may also contribute to departmental budgeting, technology evaluation, policy development, audits, and accreditation activities. The supervisor may work in a staff role when required and is expected to fulfill assigned duties, maintain reliable attendance, and comply with applicable policies and standards. The schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with rotating weekends.

Requirements

1–2 years of related experience in a healthcare profession.
Strong leadership, organizational, and communication skills.
Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
Ability to foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
Ability to communicate effectively with leadership, team members, and stakeholders.
Ability to delegate responsibilities, work effectively with others, independently manage tasks, and meet deadlines.
Problem-solving and critical-thinking skills.
In-depth knowledge of industry best practices and regulatory compliance, if applicable.
Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Nice To Haves

Associate degree or higher preferred.
1–2 years of previous leadership experience preferred.
CHAM (Certified Healthcare Access Manager) certification preferred.

Responsibilities

Supervise and manage admissions and registration operations and staff, ensuring adherence to department policies, procedures, and performance standards.
Train, coach, and support staff, including contributing to professional development, performance evaluations, and goal setting.
Oversee patient intake and registration to ensure required information is collected accurately and promptly.
Ensure compliance with regulatory requirements, hospital policies, and best practices for handling patient data.
Facilitate communication between patient access and clinical teams to support smooth patient flow.
Address patient concerns and complaints professionally and work toward timely resolution.
Monitor quality assurance programs and identify and implement process improvements.
Oversee insurance verification and financial clearance, referring uninsured or underinsured patients to financial counselors.
Work with leadership to develop and maintain staffing schedules that provide adequate department coverage.
Collect co-payments and ensure proper documentation of financial transactions related to patient admissions.
Schedule employees to support effective use of resources and consult with the Manager or Director on staffing issues.
Assist in managing the departmental budget and monitor expenditures for cost-effective operations while maintaining service quality.
May contribute to evaluating and implementing technology, developing departmental policies and procedures, and participating in audits, inspections, or accreditation processes.
Follow established quality control practices and stay current with industry advancements, technologies, and regulatory changes.
Work collaboratively with leadership teams to coordinate and improve service delivery.
May perform staff-role duties when required.
Maintain regular and reliable attendance and comply with applicable policies and standards.
Perform other duties as assigned.