Admissions Supervisor

Vantage Point Behavioral Health•Fayetteville, AR

About The Position

The Admissions Supervisor oversees the daily operations of patient intake and/or admissions. Duties may include call and referral management, scheduling assessments and admissions, verifying benefits, and prioritizing pre-certifications. The supervisor plans, assigns, oversees, and performs duties for the assigned shift to support patient safety and departmental efficiency. The role involves prioritizing potential admissions based on patient needs and the facility’s ability and capacity to provide appropriate care. The supervisor provides staff guidance, supports team cooperation, participates in onboarding and training as a preceptor, coordinates with the business office on timely and accurate financial counseling when appropriate, and reports shift challenges to the AOC or Admissions Director. The role also emphasizes professional, empathetic customer service and resolving patient complaints while prioritizing patient safety.

Requirements

A Bachelor’s degree in a social service field is preferred.
A Master’s degree in a social services field or RN qualification is preferred.
For applicable states, an RN must have an associate’s or bachelor’s degree in nursing.
One or more years of experience in a healthcare admissions role is preferred.
One or more years of supervisory or lead experience in a healthcare admissions setting is preferred.

Nice To Haves

CPR certification is preferred; training is available upon hire and offered by the facility.
De-escalation/restraint certification is preferred; training is available upon hire and offered by the facility.
First aid may be preferred depending on the state or facility.

Responsibilities

Plan, assign, supervise, and perform duties for the assigned shift to support patient safety and departmental efficiency.
Prioritize potential admissions based on patient needs and the facility’s capability and capacity to meet those needs appropriately.
Apply knowledge of milieu management and appropriate clinical assessments, diagnoses, and interventions with patients.
Coordinate with the business office to support timely and accurate financial counseling for patients when appropriate.
Guide and direct staff and encourage mutual trust, respect, and cooperation among team members.
Ensure EMTALA logs are completed for each patient seen by admissions, if applicable.
Serve as a preceptor for new admissions team employees and participate in staff training.
Promptly report shift challenges to the AOC or Admissions Director.
Maintain a positive, empathetic, and professional attitude toward customers; acknowledge and work to resolve complaints when patient needs are not met.
Perform other functions and tasks as assigned.