Supervisor-Admissions

Baptist • Arlington, TN

4d

About The Position

Responsible for managing admitting personnel in assigned areas while also working in admission processes. Ensures efficient, high-quality services and the integrity of admissions, including compliance with federal and state requirements. Oversees up-front collections training, reporting, and monitoring, and ensures that policies and laws regarding release of information are followed. Provides support and consultation to satellite and decentralized admission areas under the direction of the Admitting Manager. Provides information to the general public, visiting public, patients, physicians, and physician offices, maintaining a polite and professional demeanor. Strives to meet high standards for assigned responsibilities, tasks, and patient satisfaction as set by Administration and Corporate expectations, and takes initiative to improve processes and customer outcomes. Responsible for all shifts, seven days per week, 24 hours per day, and leads by example.

Requirements

• Previous clerical experience.
• Customer service skills.
• Previous admitting experience or physician office experience.
• CHAA or CPAR certification on hire.
• Ability to write and communicate at a high school level.

Responsibilities

• Manage admission personnel in assigned areas and support or consult with decentralized admission areas under the direction of the Admitting Manager.
• Facilitate BMH visions and values through personal example and interaction with staff.
• Communicate policies and goals to enhance employee skills, management, and leadership.
• Maintain the budget and identify opportunities for cost reduction, enhanced profitability, and optimal resource utilization.
• Demonstrate Service First characteristics and set an example for department and other hospital personnel.
• Identify opportunities for improvement that enhance service and customer satisfaction.
• Perform related accountabilities and responsibilities as required or directed.
• Ensure efficient and quality admission services and integrity of admissions, including federal and state compliance.
• Oversee up-front collections training, reporting, and monitoring.
• Ensure compliance with policies and laws regarding release of information.
• Provide information to the general public, visiting public, patients, physicians, and physician offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED