Admissions Supervisor

Seattle Humane•Bellevue, WA

About The Position

The Admissions Supervisor plays a pivotal role at Seattle Humane by supporting the intake process for animals admitted to the shelter. The role oversees the admissions department’s day-to-day operations and supports the Admissions Manager in developing and implementing program strategy. Working under the manager’s direction, the supervisor leads Admissions Coordinators in carrying out departmental goals and strategic objectives while supporting Seattle Humane’s mission, goals, and philosophy. The supervisor coordinates animal intakes, supports clients and partner organizations, maintains department records and schedules, and handles staff supervision and performance matters. The position also includes on-call and Manager-on-Duty responsibilities as assigned, opening and closing the department, responding to urgent operational needs, and representing Seattle Humane at donor and media events when required. It requires sound independent judgment, effective communication and customer service, and the ability to work with people experiencing a range of difficult emotions. This is a full-time, non-exempt position scheduled for 40 hours per week. The schedule may vary according to coverage needs, holidays, or emergencies. Evening and/or weekend availability and emergency-call availability are required. Work takes place in a general office and animal shelter environment, with animal handling, driving, and exposure to animal-related hazards and routine cleaning and medical products.

Requirements

At least two years of employment working in an animal shelter setting.
Customer service experience, particularly supporting clients in highly emotional and stressful situations.
Previous experience supervising and/or training staff and volunteers.
Excellent oral communication skills; ability to write clearly and listen effectively.
Organizational and planning skills to set work priorities and effectively manage a budget.
Ability to analyze problems, create or negotiate appropriate solutions, and understand statistical information.
Basic knowledge of Word and Excel, familiarity with Windows, internet use, and email.
High school graduate or GED.
Valid Washington State driver’s license with a good driving record.
Capable of obtaining certification in human CPR/first aid and mental health first aid.
Comfort administering medications and injections.
Ability to have sensitive, difficult conversations about placement options and euthanasia with staff, volunteers, clients, and other shelters.
Comfort interacting with people who are escalated or experiencing sadness, anger, or frustration.
Ability to stand for long periods and walk quickly.
Ability to restrain cats and dogs for medical exams and perform general animal handling.
Ability to lift and carry at least 50 pounds with or without accommodation; crouch, bend at the waist, and kneel; and control dogs up to 200 pounds on a leash.
Ability and willingness to drive long distances safely in challenging weather, including snow, rain, ice, fog, and extreme heat, and in heavy traffic.
Availability for evening and/or weekend hours and emergency calls; schedule may vary with coverage needs, holidays, or emergencies.
Ability to exercise independent judgment, coordinate staff and volunteers, maintain attention to detail, and respond to unexpected requests.
Ability to motivate, negotiate, and mediate across a variety of personalities and emotions; communicate effectively and demonstrate cultural competency with people from varied backgrounds.
Excellent customer service skills and ability to work well in a team setting.
Commitment to Seattle Humane’s core values: Collaboration, Compassion, Accessibility, Respect, and Adaptability.

Nice To Haves

Knowledge of trauma-informed care practices.
Experience with databases and data entry.
Bilingual ability.

Responsibilities

Directly supervise and guide Admissions Coordinators and assigned volunteers.
Coordinate and plan animal intakes with Admissions Coordinators, including transfers and owner surrenders.
Ensure adherence to organizational policies and procedures.
Participate in discussions about animal populations and provide insights, data, and recommendations as needed.
Ensure timely support and responses for clients and partner organizations, including community members experiencing crisis.
Assist with writing or editing operational communications, including memos, newsletters, standard operating procedures, and grants.
Oversee record-keeping and filing systems in accordance with organizational policies and procedures.
Manage the team’s monthly schedule, ensure adequate coverage, and handle on-call responsibilities as needed.
Conduct performance reviews and disciplinary actions, and ensure documentation complies with HR guidelines.
Support operational activities related to disaster relief, animal assumptions, and other urgent needs as directed by leadership.
Fulfill assigned Manager-on-Duty responsibilities and help ensure department functions run smoothly during non-standard hours.
Perform department opening and closing procedures as needed.
Build positive relationships and maintain open communication with staff, volunteers, clients, and external animal welfare organizations.
Represent Seattle Humane at donor and media events when required.
Promote a cooperative work environment characterized by mutual respect and open communication.
Contribute ideas to improve shelter services, programs, and workplace conditions by participating in meetings.
Report health, safety, or behavior concerns in a timely manner.
Provide leadership, support, growth opportunities, and accountability for team members and volunteers.
Administer medications and injections as needed.
Handle animals, including restraining cats and dogs for medical exams.
Drive shelter vehicles and travel safely in varied weather and traffic conditions.