Admissions Supervisor

Seattle Humane•Bellevue, WA

20h•$26 - $30

About The Position

The Admissions Supervisor plays a pivotal role at Seattle Humane, supporting the intake process for animals admitted to the shelter. This position oversees the day-to-day operations of the admissions department and supports the Admissions Manager in developing and implementing program strategy. Under the Manager’s direction, the Supervisor leads Admissions Coordinators in carrying out departmental goals and strategic objectives, and supports Seattle Humane’s mission, goals, and philosophy. The role requires independent judgment, strong attention to detail, effective coordination of staff and volunteers, and the ability to respond to unexpected questions and requests from other divisions or the public. The Admissions Supervisor must be able to motivate, negotiate, and mediate across varied personalities and emotions; communicate effectively with people from diverse backgrounds; provide excellent customer service; and work well with a team. This is a full-time, non-exempt position scheduled for 40 hours per week. The schedule may vary based on coverage needs, holidays, or emergencies. Evening and/or weekend availability and availability for emergency calls are required. The work takes place in a general office and animal shelter environment, with potential exposure to animal bites, zoonotic diseases, dander, noise, distressed or irate customers, and entering or leaving work areas alone at night.

Requirements

At least two years of employment working in an animal shelter setting.
Customer service experience, particularly with clients in highly emotional and stressful situations.
Previous experience supervising and/or training staff and volunteers.
Excellent oral communication skills; ability to write clearly and listen effectively.
Organizational and planning skills to determine work priorities and effectively manage a budget.
Ability to analyze problems, create or negotiate appropriate solutions, and understand statistical information.
Basic knowledge of Word and Excel, familiarity with the Windows environment, internet use, and email.
High school graduate or GED.
Valid Washington State driver’s license with a good driving record.
Ability to become certified in human CPR/first aid and mental health first aid.
Comfort administering medications and injections.
Ability to have sensitive, difficult conversations with staff, volunteers, clients, and other shelters about placement options and euthanasia.
Comfort interacting with people who are escalated or experiencing varied emotional states, including sadness, anger, and frustration.
Ability to stand for long periods, walk quickly, restrain cats and dogs for medical exams, and perform general animal handling.
Ability to lift and carry at least 50 pounds with or without accommodation, crouch, bend at the waist, and kneel.
Ability to control dogs weighing up to 200 pounds when on a leash.
Ability and willingness to drive safely for long distances in challenging weather and heavy traffic.
Commitment to Seattle Humane’s core values: Collaboration, Compassion, Accessibility, Respect, and Adaptability.

Nice To Haves

Knowledge of trauma-informed care practices.
Experience with databases and data entry.
Bilingual ability.

Responsibilities

Directly supervise and guide Admissions Coordinators and assigned volunteers.
Work with Admissions Coordinators to schedule and plan animal intakes through transfers and owner surrenders.
Ensure adherence to organizational policies and procedures.
Participate in discussions about current animal populations and provide insights, data, and recommendations as needed.
Ensure clients and partner organizations receive timely responses and support, recognizing that community clients may be experiencing crises.
Assist with writing or editing communications such as memos, newsletters, standard operating procedures, and grants for operational needs.
Oversee record-keeping and filing systems in compliance with organizational policies and procedures.
Manage the team’s monthly schedule, ensure adequate coverage, and handle on-call responsibilities as needed.
Conduct performance reviews and disciplinary actions, and maintain documentation in accordance with HR guidelines.
Support operational activities related to disaster relief, animal assumptions, and other urgent needs as directed by leadership.
Fulfill Manager-on-Duty responsibilities as assigned, ensuring department functions continue smoothly during non-standard hours.
Perform department opening and closing procedures as needed.
Build positive relationships and open communication with staff, volunteers, clients, and external animal welfare organizations.
Represent Seattle Humane at donor and media events when required, advocating for its mission and values.
Promote a positive and cooperative work environment based on mutual respect and open communication.
Contribute to improving shelter services, programs, and workplace conditions by participating in meetings and offering ideas.
Report health, safety, or behavior concerns promptly to maintain a secure and well-functioning department.