Supervisor, Accounts Receivable Services- Remote

Med Metrix•Parsippany-Troy Hills, NJ

7d•Remote

About The Position

The Supervisor, Accounts Receivable Services monitors and oversees the daily activities of an accounts receivable team, including inventory management and staff training. The role coordinates follow-up work to support equitable assignments, timely account follow-up, and collection goals. It also reviews quality and productivity, assists with client inquiries, maintains reports, and works with management to resolve issues. The supervisor trains, monitors, and provides feedback to direct reports, takes disciplinary action when necessary, and monitors attendance and PTO usage. The role is responsible for ensuring timely deactivation of remote client access for terminated or transferred employees when applicable. The supervisor must comply with Information Security and HIPAA policies, ensure direct reports are trained and compliant, and safeguard protected health information by limiting its use and viewing to the minimum necessary. The role requires a professional attitude and maintaining confidentiality.

Requirements

At least 3 years of experience in a physician business office or similar setting.
Experience in physician or professional services billing.
Ability to work well individually and in a team environment.
Reliability, responsibility, goal orientation, and flexibility.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and ability to communicate at all levels of the organization.
Strong problem-solving and creative skills, with sound judgment and the ability to make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
Possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to follow directions, collaborate with others, and handle stress.

Responsibilities

Monitor and coordinate follow-up activities to ensure equitable work assignments, timely account follow-up, and achievement of collection goals.
Conduct weekly quality assurance reviews of the team’s work.
Review staff productivity reports weekly and provide weekly productivity updates to the AR Analyst.
Assist with resolving inquiries from external and internal clients.
Prepare and maintain reports or logs as required.
Maintain current working knowledge of healthcare-related issues and regulations.
Identify issues and work with the manager and director to resolve them.
Provide training, monitoring, and feedback, and take disciplinary action as necessary.
Maintain a professional attitude and confidentiality at all times.
Monitor team attendance and PTO usage.
Ensure remote client access is disabled in a timely manner for terminated or transferred employees when applicable.
Comply with Information Security and HIPAA policies and procedures, and ensure direct reports are trained and compliant.
Use, protect, and disclose patients’ PHI only in accordance with HIPAA standards and enforce those standards for direct reports.
Limit viewing of PHI to the minimum necessary to perform assigned duties.
Perform other duties as assigned.