Supervisor, Accounts Receivable Services- Remote

Med-Metrix•Parsippany-Troy Hills, NJ

8d•Remote

About The Position

The Supervisor, Accounts Receivable Services monitors and oversees the daily activities of the accounts receivable team, including inventory management and staff training. The role coordinates follow-up work, reviews team quality and productivity, supports client inquiries, maintains reports, and works with management to resolve issues. The supervisor also monitors attendance and PTO usage and provides training, feedback, and disciplinary action when needed. The position is responsible for ensuring that remote client access is disabled promptly for terminated or transferred employees when applicable, and for ensuring compliance with Information Security and HIPAA policies. Patient protected health information must be used, protected, disclosed, and accessed only as permitted and necessary for assigned duties. The role requires a professional, confidential, reliable, and results-oriented approach. The work environment is remote. The employee must have a smartphone or other electronic device capable of downloading applications for multifactor authentication and security purposes. The noise level is usually minimal. The role involves occasional movement around the work area, sitting, manual tasks, operating office equipment, extending arms, kneeling, talking, and hearing. The employee must be able to follow directions, collaborate with others, and handle stress.

Requirements

At least 3 years of experience in a physician business office or similar setting.
Experience in physician or professional services billing.
Ability to work effectively both individually and as part of a team.
Reliability, responsibility, goal orientation, and flexibility.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and the ability to communicate at all levels of the organization.
Strong problem-solving and creative skills, sound judgment, and the ability to make decisions based on accurate and timely analyses.
High integrity and dependability, a strong sense of urgency, and a results-oriented approach.
Excellent written and verbal communication skills.
A smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to follow directions, collaborate with others, and handle stress.

Responsibilities

Monitor and coordinate follow-up activities to ensure work is distributed equitably, accounts receive timely follow-up, and collection goals are met.
Perform weekly quality assurance reviews of the team’s work.
Review staff productivity reports weekly.
Provide weekly staff productivity updates to the AR Analyst.
Assist with and resolve inquiries from external and internal clients.
Prepare and maintain required reports or logs.
Maintain current working knowledge of healthcare-related issues and regulations.
Identify issues and work with the manager and director to resolve them.
Provide staff training, monitoring, and feedback, and take disciplinary action as necessary.
Maintain a professional attitude and confidentiality at all times.
Monitor team attendance and PTO usage.
Disable remote client access promptly for terminated or transferred employees when applicable.
Comply with Information Security and HIPAA policies and procedures, and ensure direct reports are trained and compliant.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards, and enforce these standards for direct reports.
Limit access to protected health information to the minimum necessary to perform assigned duties.
Perform other duties as assigned.