Supervisor, Accounts Receivable Services- Hospital

Med-Metrix•Arlington, VA

1d•$60 - $65

About The Position

The Supervisor, Accounts Receivable Services oversees the daily activities of an accounts receivable team, including inventory management and staff training. The supervisor coordinates account follow-up and collection work, reviews quality and productivity, supports internal and external clients, and works with management to resolve issues. The role also includes monitoring attendance and paid time off, maintaining reports, and ensuring staff comply with information security and HIPAA requirements, including proper handling of protected health information and timely removal of remote client access for terminated or transferred employees. The role requires a professional, confidential, reliable, and results-oriented approach. The supervisor should be able to work independently and collaboratively, communicate effectively across the organization, exercise sound judgment, and handle workplace stress. The work environment typically has minimal noise. The employee must have a smartphone or other electronic device capable of downloading applications for multifactor authentication and security purposes.

Requirements

At least 3 years of experience in a hospital business office or similar setting.
Experience with hospital or facility billing and home infusion billing.
Ability to work both independently and as part of a team.
Reliability, responsibility, goal orientation, and flexibility.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and ability to communicate at all levels of the organization.
Strong problem-solving and creative skills, with the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and a results-oriented approach.
Excellent written and verbal communication skills.
Ability to follow directions, collaborate with others, and handle stress.
Smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Responsibilities

Monitor and coordinate follow-up activities to ensure equitable work assignments, timely account follow-up, and achievement of collection goals.
Perform weekly quality assurance reviews of the team’s work.
Review staff productivity reports weekly.
Provide weekly staff productivity updates to the AR Analyst.
Assist with and resolve external and internal client inquiries.
Prepare and maintain reports or logs as required.
Maintain current working knowledge of healthcare-related issues and regulations.
Identify issues and work with the manager and director to resolve them.
Provide training, monitoring, feedback, and disciplinary action as necessary.
Maintain a professional attitude and confidentiality.
Monitor team attendance and PTO usage.
Ensure remote client access is disabled promptly for terminated or transferred employees when applicable.
Comply with information security and HIPAA policies and procedures, and ensure direct reports are trained and compliant.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards, and enforce those standards for direct reports.
Limit access to protected health information to the minimum necessary to perform assigned duties.
Perform other duties as assigned.