Suites & Catering Supervisor

ASM Global • Kent, WA

24d

About The Position

The Suites & Catering Supervisor oversees daily premium-service operations at a 6,000-seat arena, including luxury suites, catering, bar service, and select concessions. This hands-on leadership position ensures high standards of guest service, staff performance, and operational excellence before, during, and after events. The supervisor leads and develops staff to support consistent, efficient, and professional service delivery.

The role reports to the Assistant Director of Food & Beverage and the Director of Food & Beverage, and supervises catering and concessions associates. It is an hourly, part-time position in the Food & Beverage department. The listed pay rate is $28.00.

Requirements

• At least 2 years of food and beverage supervisory experience.
• Strong supervisory experience, including staff training and shift leadership.
• Excellent communication and customer service skills.
• Ability to work nights, weekends, and holidays according to the event schedule.
• Knowledge of food safety, sanitation, and alcohol service regulations.
• Ability to lift up to 40 pounds and stand or walk for long periods.
• ServSafe and TIPS/Alcohol certification, or willingness to obtain them.

Nice To Haves

• Experience in sports, entertainment, catering, or hospitality.

Responsibilities

• Supervise suite and catering operations, including event setup, execution, and breakdown.
• Serve as a point of contact for suite guests and catering clients during events, working to ensure high satisfaction.
• Coordinate pre-event walkthroughs and post-event evaluations with staff and vendors.
• Supervise and direct hourly team members, including suite attendants, catering servers, bartenders, and support staff.
• Train and mentor staff in customer service, food safety standards, and venue cleanliness.
• Monitor staff performance and provide ongoing feedback and coaching.
• Work with culinary and concessions teams to coordinate food preparation and service.
• Oversee inventory management and appropriate use of catering equipment, alcohol controls, and supplies.
• Ensure compliance with health department requirements, alcohol service laws, and arena policies.
• Build and maintain relationships with suite holders, VIP guests, and catering clients.
• Anticipate and proactively resolve guest and operational issues.
• Collaborate with sales and event teams to provide tailored experiences for premium clients.
• Assist with event orders and post-event reports.
• Participate in onboarding hourly team members.
• Monitor product usage and operational efficiencies.

Benefits

• Eligibility to join the 401(k) plan after working 1,000 hours in a 365-day period.
• Holidays worked are paid at time and a half.
• Sick time accrues at one hour for every 30 hours worked and can be used in increments of two hours or more.
• Employees and their family members become eligible for medical, dental, and vision benefits after completing 1,560 hours in a 365-day period.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed