Subway Manager

Subway•Hartford, IL

2d•$17 - $19

About The Position

The Subway Manager performs and directs overall restaurant management, overseeing staff to ensure food safety, product preparation, cleanliness, safety, and security standards are maintained. The role oversees staff training and development, with exceptional customer service as a major component. The manager also oversees hiring, scheduling, inventory, merchandising, expenses, sales, and required operational records, and ensures the restaurant operates within established hours.

Requirements

Must be 21 years of age or older.
Ability to read, write, speak, and understand English.
Basic math skills, including addition, subtraction, division, and multiplication.
Ability to lift 10 pounds frequently and up to 50 pounds occasionally.

Responsibilities

Model good customer service and serve as a role model for excellent customer service practices.
Train and empower employees to provide excellent customer service; resolve customer complaints courteously and promptly.
Provide the District Manager or Store Manager with current and future hiring needs, use recruitment techniques, and use available selection tools when hiring.
Ensure new employees are properly trained on all aspects of the restaurant; train and develop employees and maintain accurate training materials.
Check food preparation and dining areas for cleanliness; assist employees with greeting customers, taking orders, and food preparation.
Conduct regular meetings with the Store Manager and employees to improve communication and teamwork.
Conduct scheduled employee performance reviews and discussions; provide clear direction, written job assignments, motivational feedback, and coaching; counsel and document employees when appropriate.
Prepare and post work schedules in advance.
Ensure foodservice areas, equipment, and utensils meet cleanliness standards and that equipment is maintained in good working order.
Ensure employees meet dress code, appearance, and health requirements.
Monitor orders and inventory for in-stock efficiency; review fresh food forecasts, management reports, and deliveries; maintain balanced inventories and control waste and food costs.
Ensure product quality and freshness through proper rotation, ordering, and monitoring of codes and temperatures.
Ensure products are made according to recipes and portions, and that pricing, merchandising, and promotional signage follow guidelines and are displayed accurately and on time.
Promote sales through suggestive selling and other approved means; provide sales, food-cost, profit-opportunity, and competitive information to relevant managers and personnel.
Ensure applicable state, local, company, and health requirements are followed, including required records and government regulations such as ADA, Environmental, Wage and Hour, and EEO guidelines.
Complete daily, weekly, and monthly paperwork accurately and on time, including deli inventories, waste, and price changes.
Ensure employees follow inventory-control, safety, and security procedures.
Control labor, food costs, and other expenses within established guidelines; manage sales, profits, and expenses to budget.
Maintain the Subway Manual and ensure training materials are accurate.
Operate the Subway restaurant within established hours.
Perform other duties as assigned.