Subway Manager

Subway•Buffalo Hill, VA

3d•$15 - $17

About The Position

The Subway Manager performs and directs overall restaurant management, ensuring that food safety, product preparation, cleanliness, and restaurant safety and security standards are maintained. The role oversees employee hiring, training, development, scheduling, performance, and customer service. It also manages restaurant operations, including inventory, ordering, merchandising, labor, food costs, sales, profits, expenses, records, and compliance with company, Subway, health, and government requirements. The manager operates the Subway within established hours and performs other duties as assigned.

Requirements

Must be 18 years of age or older.
Ability to read, write, speak, and understand English.
Basic math skills, including addition, subtraction, division, and multiplication.
Ability to lift 10 pounds frequently and up to 50 pounds occasionally.

Responsibilities

Model good customer service and serve as a positive role model for customer service practices.
Train and empower employees to provide excellent customer service; resolve customer complaints courteously and promptly.
Provide the District Manager or Store Manager with current and future hiring needs, attract potential employees, and use available selection tools when hiring.
Ensure new employees are trained on all aspects of the restaurant; train and develop employees.
Check food preparation and dining areas for cleanliness and assist employees with greeting customers, taking orders, and food preparation.
Conduct regular meetings with the Store Manager and employees to improve communication and teamwork.
Conduct scheduled employee performance reviews and discussions; provide clear direction, expectations, feedback, and coaching; establish written job assignments; and counsel and document employees when appropriate.
Prepare and post work schedules in advance.
Ensure foodservice areas, equipment, and utensils meet company, Subway, and health cleanliness standards, and that equipment is maintained in good working order.
Ensure employees comply with dress code, appearance, and health requirements.
Monitor orders and in-stock efficiency; review fresh food forecasts to maximize sales while maintaining acceptable food costs; and take appropriate action based on management reports to maintain balanced inventories.
Verify delivery accuracy and ensure product quality and freshness through proper rotation, ordering, and monitoring of codes and temperatures.
Ensure accurate and visible product pricing, guideline-compliant merchandising, recipe and portion compliance, and timely placement of promotional signage.
Promote sales through suggestive selling and other approved methods; provide appropriate personnel with feedback on sales, food costs, profit opportunities, and competitive information.
Ensure compliance with applicable state, local, company, and health guidelines, including required records and government regulations such as ADA, Environmental, Wage and Hour, and EEO guidelines.
Complete daily, weekly, and monthly paperwork accurately and on time, including deli inventories, waste, and price changes.
Ensure employees follow inventory control procedures and all safety and security procedures.
Control labor and manage food costs and other expenses within established guidelines; manage sales, profits, and expenses to budget.
Maintain the Subway Manual and ensure training materials are accurate.
Operate the Subway within established hours.
Perform other duties as assigned.