Subway Manager

Subway•Campton, KY

About The Position

The Subway Manager performs and directs overall restaurant management. The manager directs staff to ensure food safety, product preparation, and cleanliness standards are maintained; maintains restaurant safety and security standards; oversees staff training; and makes exceptional customer service a major focus of the role. The position also manages staffing, scheduling, employee performance, inventory, food costs, sales, profits, expenses, compliance, and required paperwork. Other duties may be assigned.

Requirements

Must be 18 years of age or older.
Ability to read, write, speak, and understand English.
Basic math skills, including addition, subtraction, division, and multiplication.
Ability to lift 10 pounds frequently and up to 50 pounds occasionally.

Responsibilities

Model good customer service and serve as a positive role model for excellent customer service practices.
Train and empower employees to provide excellent customer service.
Resolve customer complaints courteously, professionally, and promptly.
Provide the District Manager or Store Manager with current and future hiring needs.
Use recruitment techniques to attract potential employees and use available selection tools when hiring.
Ensure new employees are properly trained on all aspects of the restaurant.
Check food preparation and dining areas for cleanliness.
Assist employees with greeting customers, taking orders, and food preparation.
Conduct regular meetings with the Store Manager and employees to enhance communication and teamwork.
Conduct scheduled employee performance reviews and discussions.
Prepare work schedules and post them in advance.
Provide clear, consistent direction and expectations to employees and establish written job assignments.
Ensure foodservice areas, equipment, and utensils meet company, Subway, and health-regulation cleanliness standards.
Ensure equipment is maintained in good working order.
Ensure employees comply with dress code, appearance, and health requirements.
Provide timely motivational feedback and coaching; counsel employees and document matters as necessary.
Monitor orders to ensure in-stock efficiency and review fresh-food forecasting to maximize sales while maintaining acceptable food costs.
Train and develop employees.
Review management reports and take appropriate action to maintain balanced inventories.
Verify deliveries for order accuracy.
Ensure product quality and freshness through proper rotation, ordering, and monitoring of codes and temperatures.
Ensure product pricing is accurate and visible, merchandise products according to guidelines or layout, and ensure products are prepared according to recipes and portion standards.
Ensure proper signage and pricing are displayed and promotional signage is posted on time.
Promote sales through suggestive selling and other approved methods.
Provide appropriate personnel with feedback on sales, food costs, profit opportunities, and accurate competitive information.
Ensure compliance with applicable state, local, company, and health regulations, including required records, and adhere to government regulations including ADA, Environmental, Wage and Hour, and EEO guidelines.
Ensure daily, weekly, and monthly paperwork, including deli inventories, waste, and price changes, is completed accurately and on time.
Ensure employees follow inventory-control procedures and all safety and security procedures.
Control labor and manage food costs and other expenses within established guidelines.
Manage sales, profits, and expenses to budget.
Maintain the Subway Manual and ensure training materials are accurate.
Operate the Subway within established hours.
Perform other duties as assigned.