Subway Manager - Subway #9044

Par Mar Stores•Gallipolis, OH

About The Position

The Subway Manager provides excellent customer service that exceeds company goals and expectations for total quality guest service. The role is responsible for food-service tasks including ordering, pricing, labeling, preparation, rotation, presentation, and serving hot and cold food products in accordance with applicable brand standards. The manager works with store management and communicates policy violations that require investigation or resolution. The manager leads food-service employees by example, trains and directs them, supports employee development, and helps ensure compliance with company policies, brand standards, food-safety requirements, and applicable laws and regulations. The role also maintains food quality and sanitation, inventory and ordering, loss prevention, accurate paperwork and deposits, store cleanliness and appearance, and proper receipt of merchandise. The manager must be available for various shifts, including evenings and weekends, and to work during peak customer hours. Driving on company business requires a current valid driver’s license, proof of insurance for the vehicle used, and a signed statement of understanding.

Requirements

Availability to work various shifts, including evenings and weekends, and during peak customer hours.
Current valid driver’s license and proof of insurance for a vehicle used for company business.
Signed Statement of Understanding acknowledging company-business driving requirements.
Ability to comply with applicable food-safety, health department, and other legal requirements.
Food handlers card where required by the state when prepared foods are present.

Responsibilities

Provide prompt, courteous, and knowledgeable service to guests and ensure employees follow guest greeting and farewell standards.
Manage food-product ordering, pricing, labeling, preparation, rotation, presentation, and serving in accordance with brand standards.
Work with store management and report policy violations or discrepancies requiring investigation or resolution.
Practice and enforce safety measures; immediately report employee or guest injuries to store management.
Maintain professional appearance and food-service image standards, including dress-code compliance among employees.
Maintain clean and attractive store exterior and interior; complete shift checklist and assigned cleaning and maintenance tasks, and ensure the office and confidential information are properly maintained.
Complete approved training and train or retrain food-service employees in company and brand goals, policies, procedures, food preparation and handling, cash control, cleanliness, organization, and inventory control.
Set employee development goals, support employee growth, participate in timely and objective performance reviews with store management, and communicate promotion recommendations.
Ensure compliance with applicable laws, rules, regulations, health department requirements, and company policies, including requirements related to alcohol, tobacco, and food handling.
Obtain a food handlers card when required by the state for prepared foods.
Investigate and resolve food quality and service complaints.
Place waste in designated areas and inspect food and preparation for quality, freshness, taste, timely preparation, and sanitation.
Ensure equipment is cleaned and sanitized at the close of the day; follow recipes and portion controls; ensure food preparation for the next shift is completed, dated, and stored properly.
Enforce company smoking and alcohol policies, including applicable break procedures and legal requirements.
Control loss by following company procedures, investigating discrepancies, holding employees accountable under policy, reviewing reports and video for loss trends, and handling company assets accurately.
Complete accurate, neat, and timely paperwork and bank deposits; maintain knowledge of daily paperwork requirements.
Manage food cost inventories and product ordering, or assign those tasks to the Lead Associate where applicable; review weekly SACU and perpetual inventory with management.
Maintain stock of products and supplies through current inventory control and timely planning and ordering.
Maintain recipe and portion-control standards and meet or exceed location inspection standards.
Support company promotions and events and promote goodwill by attending community events, including company loyalty-program events.
Receive merchandise, complete invoices accurately, verify deliveries against invoices, and follow vendor procedures to protect company assets and support guest satisfaction and image standards.
Maintain a current valid driver’s license and proof of insurance for a vehicle used for company business, and sign the required statement of understanding.