Subway Manager

Subway•Richmond, VA

6d•$17 - $19

About The Position

The Subway Manager performs and directs overall restaurant management, ensuring food safety, product preparation, cleanliness, and restaurant safety and security standards are maintained. The manager oversees staff training and development, with exceptional customer service as a major component of the role. The position is responsible for staffing and hiring needs, employee scheduling and performance management, inventory and food-cost controls, merchandising and sales, regulatory compliance, and completing required paperwork. The manager also ensures the restaurant operates within established hours and standards and performs other duties as assigned.

Requirements

Must be 18 years of age or older.
Ability to read, write, speak, and understand English.
Basic math skills, including addition, subtraction, division, and multiplication.
Ability to lift 10 pounds frequently and up to 50 pounds occasionally.

Responsibilities

Model good customer service and serve as a positive role model for excellent customer service practices.
Train and empower employees to provide excellent customer service.
Resolve customer complaints courteously, professionally, and promptly.
Provide the District Manager or Store Manager with current and future hiring needs.
Use recruitment techniques to attract potential employees and available selection tools when hiring.
Ensure new employees are properly trained on all aspects of the restaurant.
Check food preparation and dining areas for cleanliness.
Assist employees with greeting customers, taking orders, and food preparation.
Conduct regular meetings with the Store Manager and employees to improve communication and teamwork.
Conduct scheduled employee performance reviews and discussions.
Prepare work schedules and post them in advance.
Provide clear and consistent direction and expectations, and establish written job assignments.
Ensure the foodservice area, equipment, and utensils meet company, Subway, and health cleanliness standards.
Ensure equipment is maintained in good working order.
Ensure employees follow dress code, appearance, and health requirements.
Provide timely motivational feedback and coaching; counsel and document employees when necessary.
Monitor orders to maintain in-stock efficiency.
Review fresh-food forecasts to maximize sales while maintaining acceptable food costs.
Train and develop employees.
Review management reports and take appropriate action to maintain balanced inventories.
Verify deliveries for order accuracy.
Maintain product quality and freshness through rotation, ordering, and monitoring product codes and temperatures.
Ensure product pricing is accurate and visible, merchandise products according to guidelines, and display proper signage and price points.
Ensure products are prepared according to recipes and portion requirements and promotional signage is posted on time.
Promote sales through suggestive selling and other approved methods.
Provide feedback to the Store Manager, District Manager, Category Manager, and other appropriate personnel on sales, food costs, and profit opportunities; supply accurate competitive information to departments.
Ensure compliance with applicable state, local, and company guidelines and health regulations, including required records.
Adhere to government regulations, including ADA, Environmental, Wage and Hour, and EEO guidelines.
Complete daily, weekly, and monthly paperwork accurately and on time, including deli inventories, waste, and price changes.
Ensure employees follow inventory control procedures and safety and security procedures.
Control labor and manage food costs and other expenses within established guidelines.
Manage sales, profits, and expenses to budget.
Maintain the Subway Manual and ensure training materials are accurate.
Operate the Subway restaurant within established hours.
Perform other duties as assigned.