Sub

Excel Fitness•Arlington, TX

1d•Onsite

About The Position

The Sub Team Player works shifts assigned according to their availability and business needs, without a set schedule. The role supports daily fitness club operations by maintaining cleanliness and a welcoming atmosphere, providing member service, supporting membership activities, and ensuring club policies and procedures are followed. Sub Team Players must submit an availability form upon hire, report changes at least seven days in advance, and respond to shift offers within 24 hours. They must work at least four hours per month and no more than 20 hours per week. Employment may be terminated for failing to meet minimum scheduling requirements, not actively working within the last 60 calendar days, or declining three consecutive shifts they had indicated they were available to work. This is a part-time, nonexempt position. Work hours are scheduled during normal club operating hours and may include mornings, evenings, weekends, and overnight shifts. Hours may change based on business needs. The position operates in a fitness club environment, with no travel expected and no supervisory responsibilities.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified employees may complete the training within the first 30 days of employment.
Comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must work at least four hours per month and no more than 20 hours per week.
Must respond within 24 hours to offered shifts and maintain reasonable communication with club management.

Responsibilities

Submit a Sub Availability Form upon hire and submit a new form at least seven days before an availability change.
Maintain reasonable communication with club management and reply within 24 hours to accept or deny offered shifts.
Perform assigned work to the best of their abilities.
Monitor and maintain club cleanliness and atmosphere; conduct walkarounds, complete assigned cleaning or related tasks, and reinspect completed tasks.
Stay proficient in using the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently, and keep certifications and training courses current.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and point-of-sale systems.
Ensure members follow company policies and guidelines and address infractions.
Provide a safe and secure environment for members, communicate with them, and deliver a high level of service.
Stock retail and janitorial items for the following shift.
Follow company standards and help resolve day-to-day member issues.
Audit club inventory and communicate ordering recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and operational strategy implementation.
Ensure the club complies with state and federal laws and insurance requirements.
Operate and assist applicable members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable processes and procedures.
Assist the GM and represent the company at community events and other outreach activities.