Sub

Excel Fitness•Plano, TX

22h•Onsite

About The Position

The Sub Team Player supports daily fitness club operations by maintaining a clean, safe, and welcoming environment; assisting members and prospective members; and completing assigned operational, customer-service, and administrative tasks. Sub Team Players do not have a set schedule and are assigned shifts according to their availability and business needs. They must work at least 4 hours per month and no more than 20 hours per week. Scheduled work may include mornings, evenings, weekends, or overnight hours during normal club operating hours, and hours may change based on business needs. The role requires timely communication with club management, including responding within 24 hours to shift offers, and submitting updated availability at least seven days in advance when availability changes. Sub Team Players must complete required training and certifications, follow company and brand procedures, and help ensure compliance with applicable laws and insurance requirements. The position has no supervisory responsibilities and involves 0% expected travel.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified Team Players may complete the training within their first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Must be team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficiency with Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must work at least 4 hours per month and no more than 20 hours per week.
Must respond within 24 hours to offered shifts and provide updated availability at least seven days in advance of a change.

Responsibilities

Submit a Sub Availability Form upon hire and submit an updated form at least seven days before an availability change.
Maintain reasonable communication with club management and respond within 24 hours to accept or decline offered shifts.
Perform assigned shift duties to the best of their abilities.
Monitor and maintain club cleanliness and atmosphere; conduct walkarounds, audits, cleaning tasks, and re-inspections to ensure the club meets Excel standards.
Stay proficient in the Planet Fitness mobile app, including its content and updates.
Complete proper training to operate safely and efficiently, and keep required certifications and training courses current.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines and address infractions.
Provide a safe and secure environment and a high level of service for members.
Stock retail and janitorial supplies for the following shift.
Follow company standards and help resolve day-to-day member issues.
Audit club inventory and communicate ordering recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate and assist members with equipment and amenities, including tanning, HydroMassage, and Total Body Enhancement, while following applicable procedures.
Assist the GM and represent the company at community events and outreach activities.