Sub

Excel Fitness•Haltom City, TX

1d•Onsite

About The Position

The Sub Team Player works shifts assigned according to their submitted availability and business needs, without a set schedule. They help maintain club cleanliness, safety, and atmosphere; deliver member service; support prospective and current members; and assist with daily club operations. They must communicate with club management, respond to shift offers within 24 hours, and submit an updated availability form at least seven days before an availability change. Subs must work at least four hours per month and no more than 20 hours per week. Employment may be terminated for failing to meet minimum scheduling requirements, not actively working within 60 calendar days, or declining three consecutive shifts they had indicated they were available to work. The position is part-time and nonexempt. Scheduled hours fall within normal club operating hours, but work may be required outside regular shifts, including mornings, evenings, weekends, and overnight. Hours may change according to business needs. No travel is expected.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified Team Players may complete the training within the first 30 days of employment.
Comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must work at least four hours per month and no more than 20 hours per week.
Must respond to offered shifts within 24 hours and maintain the submitted availability requirements.

Responsibilities

Submit a Sub Availability Form upon hire and submit a new form at least seven days before an availability change.
Maintain reasonable communication with club management and respond within 24 hours to shift offers by accepting or declining.
Perform assigned shift duties to the best of their abilities.
Monitor and maintain club cleanliness and atmosphere, conduct walkarounds and audits, complete and re-inspect cleaning or related tasks, and uphold Excel standards.
Stay proficient in the Planet Fitness mobile app, its content, and updates.
Complete required training to operate safely and efficiently, and keep certifications and training courses current.
Audit and balance cash drawers daily.
Input and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment and a high level of service for members.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementing operational strategies.
Help ensure the club complies with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities in accordance with applicable procedures.
Assist the GM and represent the company at community events and other outreach activities.