Sub

Excel Fitness•Chesapeake, VA

1d•Onsite

About The Position

The Sub Team Player supports day-to-day fitness club operations by maintaining a clean, safe, and welcoming environment; assisting members and prospective members; following company and Planet Fitness procedures; and helping with membership promotions and operational strategies. Subs do not have a set schedule and are assigned shifts according to their availability and business needs. They must work at least 4 hours per month and no more than 20 hours per week. Employment may be terminated if a Sub fails to meet minimum scheduling requirements, has not actively worked within the last 60 calendar days, or declines three consecutive shifts they had marked themselves available to work. This is a part-time, nonexempt position. Scheduled hours fall within normal club operating hours, but work may include mornings, evenings, weekends, and overnight shifts, and hours may change based on business needs. No travel is expected. The position has no supervisory responsibilities.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified Team Players may complete the training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficiency with Microsoft Office and computers.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must meet the physical demands of the position, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Submit a Sub Availability Form upon hire and submit an updated form at least seven days before an availability change.
Communicate reasonably with club management and respond within 24 hours to shift offers to accept or decline them.
Perform assigned shifts to the best of their abilities and maintain club cleanliness and atmosphere.
Stay proficient with the Planet Fitness mobile app, its content, and updates.
Complete required training to operate safely and efficiently, and stay current on required certifications and training courses.
Conduct regular club audits and walkarounds, complete assigned cleaning and related tasks, and reinspect completed work to ensure the club meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Help provide a safe and secure environment and a high level of member service.
Stock retail and janitorial supplies for the following shift.
Audit club inventory and communicate ordering recommendations to the GM, AM, and Shift Lead.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure compliance with state and federal laws and insurance requirements.
Operate and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities in accordance with applicable procedures.
Assist the GM and represent the company at community events and outreach activities.
Participate in team meetings.