Sub

Excel Fitness•Waco, TX

3d•Onsite

About The Position

The Sub Team Player supports daily operations at a Planet Fitness club, providing member service and helping maintain a clean, safe, and welcoming environment. Sub Team Players do not have a set schedule; shifts are assigned according to their stated availability and business needs. They must submit an availability form upon hire and provide a new form at least seven days before a change in availability. They are expected to respond to offered shifts within 24 hours and work at least four hours per month and no more than 20 hours per week. Employment may be terminated for failing to meet minimum scheduling requirements, not actively working within the previous 60 calendar days, or declining three consecutive shifts they had indicated they could work. The position is part-time and nonexempt. Scheduled work may fall during normal club operating hours, including mornings, evenings, weekends, and overnight as required. Hours may change based on business needs. The role has no supervisory responsibilities and involves no expected travel. The work takes place in a fitness club, where noise may regularly be loud. Team Players use standard office and custodial equipment and must meet the physical demands of the role, including lifting and moving objects weighing up to 75 pounds occasionally.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified Team Players may complete training within their first 30 days of employment.
Comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Able to think critically and proactively evaluate solutions to problems.
Proficient with Microsoft Office and computer use.
Able to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, and with the Planet Fitness brand and operational requirements.
Able to meet the physical demands described, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.

Responsibilities

Submit a Sub Availability Form upon hire and submit a revised form at least seven days before availability changes.
Communicate reasonably with club management and respond within 24 hours to offered shifts.
Perform assigned work to the best of their abilities.
Monitor and maintain club cleanliness and atmosphere, conduct walkarounds and audits, complete assigned cleaning tasks, and reinspect completed tasks.
Stay proficient in using the Planet Fitness mobile app and keep up with its content and updates.
Complete required training to work safely and efficiently, and keep required certifications and training courses current.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines and address infractions.
Provide a safe and secure environment and a high level of service for members.
Stock retail and janitorial items for the following shift.
Follow company standards and help resolve day-to-day member issues.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure compliance with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable procedures.
Assist the GM and represent the company at community events and outreach activities.