Sub

Excel Fitness•Leander, TX

4d•Onsite

About The Position

The Sub Team Player works assigned shifts at a Planet Fitness club based on stated availability and business needs. The role supports club operations by maintaining cleanliness and a safe, welcoming atmosphere; assisting members and prospects; enforcing club policies; and helping with memberships, inventory, cash handling, and equipment and amenity use. Subs do not have a set schedule and must work at least 4 hours per month and no more than 20 hours per week. Shifts may be scheduled during normal club hours, including mornings, evenings, weekends, and overnight, and hours may change based on business needs. Subs must submit an availability form upon hire, provide at least seven days’ notice of availability changes, and respond to shift offers within 24 hours. Employment may be terminated for failure to meet minimum scheduling requirements, no work within the last 60 calendar days, or declining three consecutive shifts they had indicated they were available to work. This is a part-time, nonexempt position. The role operates in a fitness club environment and uses standard office and custodial equipment. The club may be loud regularly. No travel is expected. The position has no supervisory responsibilities.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications are required before working alone; uncertified Team Players may complete this training within the first 30 days of employment.
Comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient in Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel's mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must work at least 4 hours per month and no more than 20 hours per week.
Must respond to offered shifts within 24 hours and give at least seven days’ notice of availability changes.

Responsibilities

Submit a Sub Availability Form upon hire and submit a new form at least seven days before an availability change.
Maintain reasonable communication with club management and respond within 24 hours to shift offers to accept or decline.
Perform assigned shift duties to the best of one's abilities.
Monitor and maintain club cleanliness and atmosphere; conduct club walkarounds, complete assigned cleaning or related tasks, and reinspect completed tasks.
Stay proficient with the Planet Fitness mobile app, its content, and updates.
Complete required training to operate safely and efficiently, and keep required certifications and training current.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point-of-sale system.
Ensure members follow company policies and guidelines and address infractions.
Provide a safe and secure environment and a high level of service for members.
Stock retail and janitorial items for the following shift.
Follow company standards and help resolve day-to-day member issues.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure compliance with state and federal laws and insurance requirements.
Operate equipment and assist members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable procedures.
Assist the GM and represent the company at community events and outreach activities.