Sub

Excel Fitness•Front Royal, VA

23h•Onsite

About The Position

The Sub Team Player works assigned shifts based on submitted availability and business needs, without a set schedule. The role supports club operations, member service, cleanliness, safety, membership activities, and compliance with company standards. Sub Team Players must submit an availability form upon hire and provide an updated form at least seven days before a change. They must respond to offered shifts within 24 hours and work at least five hours per month and no more than 20 hours per week. Employment may be terminated for not meeting minimum scheduling requirements, not actively working within the prior 60 calendar days, or declining three consecutive shifts indicated as available. The position is part-time and nonexempt. Work hours are scheduled during normal club operating hours and may include mornings, evenings, weekends, and overnight shifts as required. Hours may change based on business needs. The role operates in a fitness club environment and involves communication with members, prospects, and colleagues; club cleaning and equipment use; and assisting with club amenities and operations.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent required.
CPR and AED certifications required before working alone; uncertified employees will have the opportunity to complete CPR/AED training within the first 30 days of employment.
Must be comfortable standing for long periods.
Strong communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Proficient with Microsoft Office and computer use.
Ability to handle sensitive and confidential information.
Familiarity with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.
Must work at least five hours per month and no more than 20 hours per week.
Must respond within 24 hours to shift offers and maintain communication with club management.

Responsibilities

Submit a Sub Availability Form upon hire and submit a new form at least seven days before an availability change.
Maintain reasonable communication with club management and respond within 24 hours to offered shifts.
Perform assigned work to the best of their abilities.
Monitor and maintain club cleanliness and atmosphere, conduct walkarounds, complete cleaning or related tasks, and reinspect completed work.
Stay proficient with the Planet Fitness mobile app, including its content and updates.
Complete required training to operate safely and efficiently and keep required certifications and courses current.
Conduct regular audits to ensure the club is presentable and meets Excel standards.
Audit and balance cash drawers daily.
Enter and update prospective and current member information in tablets and the point of sale system.
Ensure members follow company policies and guidelines, address infractions, and help resolve day-to-day member issues.
Provide a safe and secure environment and a high level of member service.
Stock retail and janitorial items for the following shift.
Audit club inventory and communicate order recommendations to the GM, AM, and Shift Lead.
Participate in team meetings.
Communicate with, promote to, tour, and assist prospects and potential members.
Assist the GM and AM with membership promotions, training, and implementation of operational strategies.
Help ensure compliance with state and federal laws and insurance requirements.
Operate equipment and assist applicable members with equipment, tanning, HydroMassage, Total Body Enhancement, and other amenities while following applicable procedures.
Assist the GM and represent the company at community events and other outreach activities.