Part Time Bridal Sales

David's Bridal • Buffalo, NY

8d • $17 - $22 • Onsite

About The Position

The Stylist provides a positive, friendly, empathetic, and professional selling experience to David’s Bridal customers. The role delivers 5-Star Customer Service, achieves sales and productivity goals by following the company’s selling behaviors, and performs store presentation and operational duties. Bridal Stylists act as brand ambassadors and demonstrate David’s Bridal’s values and success factors. The Stylist reports to the Store Manager and partners with the Sales Manager.

The role involves assisting customers with bridal and other occasionwear, preparing for appointments, identifying customer needs, recommending gowns and related products, and coordinating alteration and future appointments. Stylists use appointment, customer, point-of-sale, and iPad tools; maintain store standards; support sales and operational goals; and participate in training, coaching, and team development. The position is part-time.

Requirements

• High school diploma or equivalent.
• Ability to provide friendly, professional customer service and communicate effectively with customers.
• Ability to use computerized systems and electronic devices for customer service and store tasks.
• Ability to stand, walk, and sit for extended periods; reach with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and occasionally lift up to 25 pounds.
• Ability to see at close and distant ranges, use peripheral vision and depth perception, and look at, read, and use a computer and electronic devices for extended periods.

Nice To Haves

• One to two years of prior retail experience in an apparel, service, or specialty store environment.
• Prior experience with a computerized point-of-sale system.

Responsibilities

• Welcome customers by phone and in person, communicate clearly, and adapt communication style to customer needs.
• Use appointment, customer, and point-of-sale systems and iPad tools to manage customer flow and provide a 5-Star customer experience.
• Serve multiple customers, address concerns, and escalate issues or partner with leadership when appropriate.
• Prepare for appointments by reviewing customer profiles and favorites and preparing fitting rooms.
• Build rapport, ask questions, and listen to understand customers’ emotional and practical needs.
• Help customers find a suitable gown or dress, striving to identify the right choice within the first three try-ons.
• Review the Timeline Calendar, schedule future appointments, and follow up with customers.
• Explain and promote alterations and personalization services, and coordinate appointments with Alterations Specialists.
• Support the store goal of converting 80% of brides sold to alterations appointments.
• Ensure measurements are taken and entered correctly for dress orders and to minimize returns and exchanges.
• Maintain clean, organized, promotion-ready store standards and report damaged or broken equipment to management.
• Maintain dress code standards and offer David’s Bridal loyalty and partner programs.
• Respond promptly to customer questions with product and service information and build customer satisfaction and loyalty.
• Meet hourly sales productivity standards using the 5-Step Selling Process.
• Support cash-wrap behaviors and process transactions accurately, including offering add-ons and services, confirming contact information, reviewing receipts and policies, and scheduling future appointments.
• Follow procedures for special-order dresses and consistently achieve a 65% or greater platform conversion.
• Meet add-on goals for headpieces (75%), foundations (10%), and shoes (20%).
• Set return appointments for the full wedding party, including bridesmaids, mothers of the bride, and flower girls.
• Complete training and continually build product knowledge and fashion trend expertise; strive to exceed sales targets and qualify for Circle of Excellence.
• Execute assigned new processes, behaviors, contests, and programs.
• Complete assigned store tasks, including promotion and sign setup, merchandising and visual changes, markdowns, and inventory counts.
• Support the store team in achieving sales, service, and operational goals; accurately clock in and out for shifts, breaks, and meals; and follow loss-prevention and security policies.
• Complete assigned training and required myLearning courses within the first 90 days and stay current with the curriculum.
• Celebrate team successes, share sales expertise and product knowledge, and use coaching and feedback to improve.
• Perform additional duties as needed.

Benefits

• Competitive pay
• Team bonus
• Dayforce Wallet early pay access
• Referral incentive program
• Dream Maker employee discount after the first pay period
• Vision care
• Supplemental critical illness, hospital indemnity, and accidental injury insurance
• 401(k) program
• Discount for identity theft protection
• Discounts for home and auto insurance
• Mobile service discounts
• Legal benefits through MetLife Hyatt Legal Plans
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED