Stylist - Sales Associate

Cole Haan•Asheville, NC

13d

About The Position

At Cole Haan, the Stylist (Sales Associate) is a customer-focused sales professional, trusted advisor, fit expert, and brand ambassador. The role brings the company’s “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations that help customers find products suited to their lifestyles and everyday needs. Using the “Step Into Style” approach, the Stylist creates inspiring shopping experiences that build confidence and loyalty while supporting store sales and goals. The Stylist achieves personal sales and performance goals, delivers personalized styling across product categories, builds lasting customer relationships, and helps maintain the store’s operations and elevated brand experience. This is a part-time position. Candidates must be at least 16 years old and able to work a flexible retail schedule that may include nights, weekends, and holidays.

Requirements

Must be at least 16 years of age.
Must be available and able to work a flexible retail schedule, which may include nights, weekends, and holidays based on business needs.
Able to accomplish multiple tasks in a fast-paced environment.
Able to work effectively with others in a team-oriented environment.
Able to provide excellent customer service.
Able to communicate effectively in spoken and written English.
Able to operate POS systems and demonstrate professional phone skills.
Able to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of the upper extremities.
Able to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the brand by meeting Cole Haan standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience, offering personalized recommendations across product categories and head-to-toe solutions.
Address customer concerns, overcome objections, and recommend solutions that fit customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build customer relationships that support loyalty, repeat business, and brand advocacy through authentic engagement and follow-up.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss-prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.