Stylist (Sales Associate)

Cole Haan•Sevierville, TN

About The Position

At Cole Haan, the Stylist (Sales Associate) is a customer-focused brand ambassador who provides styling guidance, fit expertise, product education, and personalized recommendations. The role brings Cole Haan’s “#RUOBSESSED?” Selling Program and “Step Into Style” approach to life, helping customers find products suited to their lifestyles and build confidence through inspiring shopping experiences. The Stylist supports customer loyalty, store sales, and business goals while contributing to store operations and a collaborative team environment.

Requirements

Must be at least 16 years of age.
Must be available and able to work a flexible schedule, including nights, weekends, and holidays as business needs require.
Ability to accomplish multiple tasks in a fast-paced environment.
Ability to work effectively with others in a team-oriented environment.
Ability to provide excellent customer service.
Ability to communicate effectively in written and verbal English.
Ability to operate POS systems and demonstrate professional phone skills.
Ability to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of the upper extremities.
Ability to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Achieve personal sales and key performance goals, and drive revenue through service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the Cole Haan brand and meet company standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with styling recommendations across product categories and head-to-toe solutions.
Address customer concerns, overcome objections, and recommend products that match customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver experiences that inspire confidence.
Use fit expertise, product knowledge, and styling skills to meet customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to support loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss-prevention, health, and safety procedures.
Maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Support store operations by receiving and processing shipments and replenishing the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.