Stylist (Sales Associate)

Cole Haan•Katy, TX

About The Position

At Cole Haan, the Stylist (Sales Associate) inspires confidence through style by helping customers discover products suited to their lifestyles and everyday needs. The role serves as a trusted advisor, fit expert, and brand ambassador, bringing the “#RUOBSESSED?” Selling Program to life through curiosity, product education, and personalized recommendations. Using the “Step Into Style” approach, the Stylist creates inspiring shopping experiences that build customer confidence and loyalty while supporting store sales and goals. The Stylist delivers personal sales and performance goals, provides personalized styling and product guidance, builds lasting customer relationships, and supports store initiatives and operations. The position also contributes to a collaborative, inclusive, customer-focused environment and upholds Cole Haan’s standards, policies, and brand experience.

Requirements

Must be at least 16 years of age.
Must be available and able to work a flexible schedule that may include nights, weekends, and holidays based on business needs.
Able to accomplish multiple tasks in a fast-paced environment.
Able to work effectively with others in a team-oriented environment.
Able to provide excellent customer service.
Able to communicate effectively in verbal and written English.
Able to operate POS systems and demonstrate professional phone skills.
Able to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of upper extremities.
Able to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Achieve personal sales and key performance goals and drive revenue through service, relationship building, and personalized recommendations.
Use the “#RUOBSESSED?” Selling Program to identify customer needs, build connections, and provide personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the Cole Haan brand by meeting standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with styling recommendations across product categories and head-to-toe solutions.
Address customer concerns, overcome objections, and recommend products that suit customers’ preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Deliver customer-first experiences with integrity and collaboration, using fit expertise, product knowledge, and styling acumen.
Build customer relationships that encourage loyalty, repeat business, and brand advocacy through authentic engagement and follow-up.
Follow company policies and procedures and notify management of infractions.
Contribute positively to a collaborative, inclusive, customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Support receiving and processing shipments and replenishing the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.