Stylist (Sales Associate)

Cole Haan•Sevierville, TN

About The Position

Cole Haan is seeking a passionate, customer-focused Stylist (Sales Associate) to create personalized, confidence-building shopping experiences. The Stylist serves as a trusted advisor, fit expert, and brand ambassador, using the “#RUOBSESSED?” Selling Program and “Step Into Style” approach to learn about customers’ needs and recommend products suited to their lifestyles and everyday needs. The role supports store sales and goals through product education, styling, relationship building, and exceptional service. The Stylist also supports store operations, including shipment processing, sales-floor replenishment, omni-channel order processing, housekeeping, visual merchandising, and compliance with company, loss-prevention, health, and safety procedures. This is a part-time position. A flexible schedule may include nights, weekends, and holidays based on business needs.

Requirements

Must be at least 16 years of age.
Must be available and able to work a flexible schedule that may include nights, weekends, and holidays based on business needs.
Able to accomplish multiple tasks in a fast-paced environment.
Able to work effectively with others in a team-oriented environment.
Able to provide excellent customer service.
Able to communicate effectively in verbal and written English.
Able to operate POS systems and use professional phone skills.
Able to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of the upper extremities.
Able to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the Cole Haan brand by meeting appearance, professionalism, and customer-engagement standards.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions.
Address customer concerns and objections and recommend products that fit their preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Uphold company values by putting customers first, acting with integrity, collaborating with teammates, and delivering confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling skills to meet customers’ lifestyle and wardrobe needs.
Build lasting customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, customer-focused team environment.
Follow operational, loss-prevention, health, and safety procedures.
Support and maintain visual merchandising standards.
Process incoming shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.