Stylist (Sales Associate)

Cole Haan•Mebane, NC

4d•Onsite

About The Position

At Cole Haan, the Stylist (Sales Associate) is a customer-focused sales professional, trusted advisor, fit expert, and brand ambassador. The role brings the company’s “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations that help customers find products for their lifestyles and everyday needs. Using the “Step Into Style” approach, the Stylist creates inspiring shopping experiences that build confidence and loyalty while supporting store sales and goals. The position is also responsible for supporting store initiatives and operations, maintaining Cole Haan’s standards for customer engagement and visual merchandising, and contributing to a collaborative, inclusive, customer-focused team. Cole Haan states that it is an Equal Opportunity Employer committed to equal opportunity employment and equal treatment of qualified individuals regardless of protected or unrelated-to-the-job characteristics.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build meaningful connections, and deliver personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent the Cole Haan brand by consistently meeting standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions that reflect their lifestyle and individual style.
Address customer concerns, overcome objections, and recommend solutions suited to customers’ preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and current fashion trends, and share relevant information with customers.
Uphold Cole Haan’s values by putting customers first, acting with integrity, collaborating with teammates, and delivering confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to provide solutions for customers’ lifestyle and wardrobe needs.
Build lasting customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute positively to a collaborative, inclusive, customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Support store operations by receiving and processing shipments and replenishing the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Execute housekeeping tasks.