Stylist - Sales Associate

Cole Haan•Asheville, NC

23h

About The Position

Cole Haan is seeking passionate, customer-focused Stylists (Sales Associates) who enjoy styling customers, building meaningful connections, and delivering exceptional experiences. The Stylist is a trusted advisor, fit expert, and brand ambassador who brings the company’s “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations. The role helps customers find products suited to their lifestyles and everyday needs, while creating confidence-building shopping experiences that foster loyalty and support store sales and goals. The Stylist achieves personal sales and performance goals, guides customers through the “Step Into Style” experience, and provides product and styling expertise across categories. The role also supports store initiatives and operations, including visual merchandising, shipment processing, replenishment, omni-channel order processing, housekeeping, and compliance with company policies and safety procedures. This is a part-time position. Candidates must be at least 16 years old and available for a flexible retail schedule that may include nights, weekends, and holidays.

Requirements

Must be at least 16 years of age.
Must be available and able to work a flexible schedule to meet retail business needs, which may include nights, weekends, and holidays.
Able to accomplish multiple tasks in a fast-paced environment.
Able to work effectively with others in a team-oriented environment.
Able to provide excellent customer service.
Able to communicate effectively in verbal and written English.
Able to operate POS systems and demonstrate professional phone skills.
Able to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of upper extremities.
Able to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Achieve personal sales and key performance goals and drive revenue through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to identify customer needs, build connections, and provide personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the brand by meeting Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized styling recommendations and head-to-toe solutions suited to their lifestyle and individual style.
Address customer concerns, overcome objections, and recommend products that suit customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and current fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring customer experiences.
Use fit expertise, product knowledge, and styling acumen to provide solutions for customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to support loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Support store operations by receiving and processing shipments and replenishing the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.