Stylist (Sales Associate)

Cole Haan•Nashville, TN

About The Position

Cole Haan is seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences. The Stylist (Sales Associate) is a trusted advisor, fit expert, and brand ambassador who brings the company’s “#RUOBSESSED?” Selling Program to life. Through curiosity, product education, and personalized recommendations, the Stylist helps customers find products suited to their lifestyles and everyday needs. By using the “Step Into Style” approach, the Stylist creates inspiring shopping experiences that build confidence and customer loyalty while supporting store sales and goals. The role includes achieving sales and performance goals; providing personalized styling and product recommendations; building customer relationships; and supporting store initiatives and operations. Stylists uphold Cole Haan’s standards and values, contribute to an inclusive team environment, and follow operational, loss-prevention, health, and safety procedures. This is a part-time position.

Requirements

Must be at least 16 years of age.
Must be available and able to work a flexible retail schedule, which may include nights, weekends, and holidays based on business needs.
Able to accomplish multiple tasks in a fast-paced environment.
Able to work effectively with others in a team-oriented environment.
Able to provide excellent customer service.
Able to communicate effectively in verbal and written English.
Able to operate POS systems and use professional phone skills.
Able to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of the upper extremities.
Able to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Achieve personal sales and key performance goals.
Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and deliver personalized solutions.
Assist the leadership team with store initiatives that support profitability and business objectives.
Represent the brand by embodying Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with personalized recommendations across product categories and head-to-toe solutions suited to their lifestyles and individual styles.
Address customer concerns, overcome objections, and recommend solutions that fit customer preferences and needs.
Stay informed about seasonal collections, product innovations, key features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss-prevention, health, and safety procedures.
Support and maintain visual merchandising standards.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.