Stylist (Sales Associate)

Cole Haan•Fort Worth, TX

About The Position

At Cole Haan, the Stylist (Sales Associate) inspires confidence through style by serving as a trusted advisor, fit expert, and brand ambassador. The role brings the company’s “#RUOBSESSED?” Selling Program to life through curiosity, product education, and personalized recommendations that help customers find products suited to their lifestyles and everyday needs. Using the “Step Into Style” approach, the Stylist creates inspiring shopping experiences that build customer confidence and loyalty while supporting store sales and goals. The Stylist achieves personal sales and performance goals, provides personalized styling across product categories, and helps customers find head-to-toe solutions. The role also supports store initiatives, customer relationship-building, visual merchandising, shipment processing, replenishment, omni-channel order processing, and general store operations. Cole Haan is an Equal Opportunity Employer committed to equal opportunity and treatment for qualified individuals.

Requirements

Must be at least 16 years of age.
Must be available and able to work a flexible schedule to meet retail business needs, which may include nights, weekends, and holidays.
Able to accomplish multiple tasks in a fast-paced environment.
Able to work effectively with others in a team-oriented environment.
Able to provide excellent customer service.
Able to communicate effectively in verbal and written English.
Able to operate POS systems and demonstrate professional phone skills.
Able to twist, bend, squat, reach, climb a ladder, and stand for extended periods, including repetitive use of the upper extremities.
Able to lift, push, and pull up to 25 pounds regularly and up to 50 pounds occasionally.

Responsibilities

Achieve personal sales and key performance goals and drive revenue through exceptional service, relationship-building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent the brand by upholding Cole Haan’s standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step Into Style” experience with styling recommendations across product categories and head-to-toe solutions suited to their lifestyles and individual styles.
Address customer concerns, overcome objections, and recommend solutions that fit customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, and customer-focused team environment.
Follow operational, loss-prevention, health, and safety procedures.
Maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Support store operations by receiving and processing shipments and replenishing the sales floor.
Support Enterprise Order Management (EOM) omni-channel processing.
Complete housekeeping tasks.