Seasonal Stylist (Sales Associate)

Cole Haan•King of Prussia, PA

13d

About The Position

Cole Haan is seeking passionate, customer-focused individuals to style customers, build meaningful connections, and deliver exceptional experiences. The Stylist (Sales Associate) is a trusted advisor, fit expert, and brand ambassador who brings the “#RUOBSESSED?” Selling Program to life through genuine curiosity, product education, and personalized recommendations. The role helps customers discover products that fit their lifestyles and everyday needs, using the “Step Into Style” approach to create inspiring shopping experiences that build confidence, foster loyalty, and support store sales and goals. The position combines sales, styling, customer relationship building, and store operations. Stylists achieve sales and performance goals, provide personalized styling advice across product categories, stay knowledgeable about collections and trends, and contribute to a collaborative, inclusive, customer-focused store environment. They also support operational tasks, visual merchandising, shipment processing, omnichannel orders, and housekeeping while following company, loss prevention, health, and safety procedures.

Responsibilities

Achieve personal sales and key performance goals and drive revenue through exceptional service, relationship building, and personalized recommendations.
Use Cole Haan’s “#RUOBSESSED?” Selling Program to uncover customer needs, build connections, and provide personalized solutions.
Assist the leadership team in executing store initiatives that support profitability and business objectives.
Represent the brand by meeting Cole Haan standards for appearance, professionalism, and customer engagement.
Guide customers through the “Step into Style” experience with personalized recommendations across product categories and head-to-toe solutions suited to their lifestyles and individual styles.
Address customer concerns, overcome objections, and recommend solutions aligned with customer preferences and needs.
Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
Put customers first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
Use fit expertise, product knowledge, and styling acumen to meet customers’ lifestyle and wardrobe needs.
Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
Follow company policies and procedures and notify management of infractions.
Contribute to a collaborative, inclusive, customer-focused team environment.
Follow operational, loss prevention, health, and safety procedures.
Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
Receive and process shipments and replenish the sales floor.
Support Enterprise Order Management (EOM) omnichannel processing.
Complete housekeeping tasks.