Seasonal Stylist (Sales Associate)
About The Position
Cole Haan is seeking passionate, customer-focused individuals who enjoy styling, building meaningful connections, and delivering exceptional experiences. The Stylist (Sales Associate) acts as a trusted advisor, fit expert, and brand ambassador, bringing the #RUOBSESSED? Selling Program to life through genuine curiosity, product education, and personalized recommendations. The role helps customers discover products suited to their lifestyles and everyday needs. Using the Step Into Style approach, the Stylist creates inspiring shopping experiences that build customer confidence and loyalty while supporting store sales and goals. The role also supports store initiatives, operations, merchandising, shipment processing, omnichannel order processing, and housekeeping.
Responsibilities
- Achieve personal sales and key performance goals.
- Drive revenue growth through exceptional service, relationship building, and personalized recommendations.
- Use Cole Haan's #RUOBSESSED? Selling Program to uncover customer needs, build connections, and provide personalized solutions.
- Assist the leadership team in executing store initiatives that support profitability and business objectives.
- Represent the brand by meeting Cole Haan's standards for appearance, professionalism, and customer engagement.
- Guide customers through the Step Into Style experience with personalized styling recommendations across product categories and head-to-toe solutions.
- Address customer concerns, overcome objections, and recommend solutions that fit customer preferences and needs.
- Stay informed about seasonal collections, product innovations, product features, and fashion trends, and share relevant information with customers.
- Put the customer first, act with integrity, collaborate with teammates, and deliver confidence-inspiring experiences.
- Use fit expertise, product knowledge, and styling acumen to meet customers' lifestyle and wardrobe needs.
- Build customer relationships through authentic engagement and follow-up to encourage loyalty, repeat business, and brand advocacy.
- Follow company policies and procedures and notify management of infractions.
- Contribute to a collaborative, inclusive, and customer-focused team environment.
- Follow operational, loss prevention, health, and safety procedures.
- Support and maintain visual merchandising standards consistent with company expectations and the Cole Haan brand experience.
- Support store operations by receiving and processing shipments and replenishing the sales floor.
- Support Enterprise Order Management (EOM) omnichannel processing.
- Complete housekeeping tasks.
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What This Job Offers
Education Level
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