Keyholder- Favorite Daughter Full Time Stylist, California (+CA/NYC Salary)

Centric Brands•Beverly Hills, CA

11d•$25 - $26•Onsite

About The Position

The Stylist Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers. Specific responsibilities of the Stylist Key Holder position include but are not limited to: Sales Generation Consistently motivates the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs) as determined by the Company. Supports the Store Manager in the achievement of total store goals and KPIs as determined by the Company. In partnership with Store Manager and Assistant Store Manager, educates the sales team on store sales plan, personal sales goals and store statistics and motivates the team to achieve goals. Leading by example on Sales Floor and achieving individual sales goals. Customer Service Creates a customer service focused environment by consistently exhibiting best practices with regards to customer service, sales generation and customer outreach. Demonstrates sales leadership by maintaining high energy, playing an active role on the sales floor and coaching associates on clienteling processes and standards. Develops a strong knowledge of Company history, brand aesthetic, brand philosophy and lifestyle and effectively communicates such information to sales team and customers in order to assist with sale generation. Develops a strong knowledge of Company products, including sizing, materials, construction, inventory level and sales trends and effectively communicates such information to customers in order to assist with sale generation. Handles escalated Customer Service issues or concerns. Assists with other Customer Service related projects as directed by Store Manager. Team Development Coordinates the daily activities of the sales team. Ensures that all team members are complying with Company Policy & Procedures and escalates possible violations to Store Manager. Participates in the training of new associates on Company Policy & Procedures, Company history and brand aesthetic as well as Company products and Customer Service standards as directed by the Store Manager. Acts as role model for the sales team by consistently exhibiting best practices with regards to customer service and sales generation. Provides recognition to team members for exceptional performance. Provides constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development. Partners with the Store Manager to develop and train internal talent. Operations & Presentation Complies with all Company policies and procedures, including but not limited to those found in the Company Employee Handbook and those communicated by Management. Performs and coordinates store opening and closing procedures in compliance with Company procedures, including counting register funds, completing deposits, opening and closing registers and securing the store. Processes all POS transactions (sales, returns and exchanges) quickly, accurately and efficiently and processes repair requests in accordance with Company process and policies. Ensures that sales floor always meets Company Standards with regards to merchandising, visual presentation and housekeeping. Ensures that display product is in good condition and marked appropriately. Complies with Company policy and procedure regarding merchandise and store security in an effort to minimize Loss Prevention risks. Communication Demonstrates a high level of professionalism and enthusiasm in communication with clients, peers, management and corporate partners. Participates in weekly Manager’s conference call as required. Communicates sales reports as required by Company procedures.

Requirements

2–3 years of retail sales experience required.
Proven track record of sales generation and delivering exceptional customer service.
Experience using Clientbook or similar clienteling/CRM platforms to build customer relationships, manage outreach, and drive repeat business.
Interest in fashion and strong trend awareness required.
Strong computer skills, including proficiency in Outlook, Excel, and Word.
Effective written and verbal communication and presentation skills.
Excellent time management and organizational skills.
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and holidays as needed.

Responsibilities

Partner with the Store Manager and Assistant Manager to motivate the store team to uphold the company's tradition of creating a memorable shopping experience.
Consistently motivate the sales team to ensure they are achieving and exceeding individual sales goals and other key performance indicators (KPIs).
Support the Store Manager in achieving total store goals and KPIs.
Educate the sales team on store sales plan, personal sales goals, and store statistics.
Lead by example on the sales floor and achieve individual sales goals.
Create a customer service-focused environment by exhibiting best practices in customer service, sales generation, and customer outreach.
Demonstrate sales leadership by maintaining high energy, playing an active role on the sales floor, and coaching associates on clienteling processes.
Develop a strong knowledge of Company history, brand aesthetic, brand philosophy, and lifestyle, and effectively communicate this information to the sales team and customers.
Develop a strong knowledge of Company products, including sizing, materials, construction, inventory levels, and sales trends, and effectively communicate this information to customers.
Handle escalated customer service issues or concerns.
Assist with other customer service-related projects as directed by the Store Manager.
Coordinate the daily activities of the sales team.
Ensure all team members comply with Company Policy & Procedures and escalate possible violations to the Store Manager.
Participate in the training of new associates on Company Policy & Procedures, Company history, brand aesthetic, products, and Customer Service standards.
Act as a role model for the sales team by consistently exhibiting best practices in customer service and sales generation.
Provide recognition to team members for exceptional performance.
Provide constructive feedback and coaching to team members to address performance concerns and encourage continued growth and development.
Partner with the Store Manager to develop and train internal talent.
Comply with all Company policies and procedures.
Perform and coordinate store opening and closing procedures, including counting register funds, completing deposits, opening and closing registers, and securing the store.
Process all POS transactions (sales, returns, and exchanges) quickly, accurately, and efficiently, and process repair requests.
Ensure the sales floor meets Company Standards for merchandising, visual presentation, and housekeeping.
Ensure display product is in good condition and marked appropriately.
Comply with Company policy and procedure regarding merchandise and store security to minimize Loss Prevention risks.
Demonstrate a high level of professionalism and enthusiasm in communication with clients, peers, management, and corporate partners.
Participate in weekly Manager’s conference calls as required.
Communicate sales reports as required by Company procedures.